Mark Fenna

United Kingdom United Kingdom

Improve Customer Engagement | Improve Acquisition | Reduce Costs

Technology / Software / Internet

eGain's solutions help underpin the vision of multi-channel (Web, Phone, Social) customer service by: • Increasing customer acquisition and on-boarding rates • Increasing the quality and relevance of service delivered through the web • Reducing the costs of transitioning and running the web and social channels through self-service • Improving service by implementing a consistent knowledgebase across all channels Customers typically deliver an in-year ROI with dramatic improvements in service. eGain is in the 'Leaders' quadrant of the Gartner Magic Quadrant for CRM Web Customer Service Applications. If the task is to improve customer service, reduce costs or move customers to the Web t...