Mark Fenna

41 Followers

eGain's solutions help underpin the vision of multi-channel (Web, Phone, Social) customer service by: • Increasing customer acquisition and on-boarding rates • Increasing the quality and relevance of service delivered through the web • Reducing the costs of transitioning and running the web and social channels through self-service • Improving service by implementing a consistent knowledgebase across all channels Customers typically deliver an in-year ROI with dramatic improvements in service. eGain is in the 'Leaders' quadrant of the Gartner Magic Quadrant for CRM Web Customer Service Applications. If the task is to improve customer service, reduce costs or move customers to the Web t...

web design and development multichannel egain cobrowse digital inclusion public sector uk customer service accessibility

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Mark Fenna

Präsentationen

eGain - Multichannel Seminar

eGain Digital Day 2016 - Smarter Self-Service for the Millennial Consumer

eGain Digital Day 2016 - Mission Possible: All Agents, All Calls, No Training

eGain Digital Day 2016 - Keynote 2: Operationalise Digital Transformation in Customer Engagement

eGain Digital Day 2016 - eGain GQV: Digital Transformation Made Easy

eGain Digital Day 2016 - Transforming Digital Journeys: It's a Sprint and a Marathon!

eGain Digital Day 2016 - Keynote 1: Digital Customer Experience—Big Trends and Best Practices for 2016

eGain Digital Day 2016 - Keynote 3: HMRC: from paper and phones to a multi-channel digital service

eGain Digital Day 2016 - Analytics for Omnichannel Customer Engagement

Dokumente

eGain UK Public Sector Inclusive Services Report: January 2014