bruno nelzy

France France

Urbaniste du Système d' Information

Government / Military

* Conseil Général Martinique : IT Entreprise Architecture / cartographie Applicative * Banque Centrale Populaire du Maroc: ITIL Service Desk and process design, integration and optimization *APMG accredited ITIL Trainer *OXYLANE group ITSM roadmap and TCO advisor * ITIL v3 Continual Service Improvement certified *TOTAL Holding : Analysis of the maturity of the ITIL process in the DSTI / IP / CT departement. Define upgrade roadmap. *Uniprevoyance :Driving IT Team to implement ITIL Process and upgrade their maturity level. (3 years plan) * ITIL v3 Foundation Certified, Intermediate Lifecycle Service Transition , Operational Support & Analysis , Release, Control & Validation Certifi.