Thierry de Baillon

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Building on a multidisciplinary background, between design, brand strategy and managerial consulting, I help organizations to adapt to a world of networks and disruption, through the delivery of better services to their customers and collaborative work practices. As a picture speaks better than words, don't hesitate to download my graphical summary below to know more about my skills and realizations. Have also a look on my latest publication, co-written with Jon Husband and a few other really brilliant people!

social business collaboration innovation co-creation knowledge management enterprise 20 social learning socialearning web 20 social crm informal learning customer experience marketing 20 future of work collaborative enterprise business design entreprise 20 social media design thinking strategy community management organizational principle wirearchie networks wirearchy service design acm job-to-be-done business model leadership research organizational change relation client medias sociaux strategie reseaux sociaux socialmedia experience client business km cocial media web20 social network stratgie mdias sociaux co-cration exprience client

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Thierry de Baillon

Qu'est ce que la wirearchie ?

A Tale of Three World - Reinventing business through ACM & Service Design

Understanding the customer experience

Reframing our assumptions over Social Business

Le "social customer" n'existe pas

There Is NO Social Customer

Des médias sociaux au social business: le continuum social

From Social Media to Social Business: The Social Continuum