Operational Excellence Consulting

allan ung operational excellence operational excellence consulting lean lean manufacturing lean management problem solving process improvement lean thinking quality improvement design thinking kaizen waste elimination strategic planning problem solving process pdca problem solving customer experience lean startup quality management business model tpm total productive maintenance strategy deployment change management kaizen event customer service customer satisfaction management system visual management total quality management 5s digital transformation creative problem solving management system standard problem solving technique pdca standard work business process reengineering business model canvas kaizen blitz tpm activities sustain tpm tpm team lean transformation lean six sigma digital strategy customer journey autonomous maintenance standardization lean office innovation business model innovation quality management system tpm implementation guide strategic management frameworks models change process hoshin kanri iso 9001 visual control types of waste hoshin planning training within industry organizational change value proposition eight wastes of lean value add value stream mapping service excellence tqm strategy analysis value creation identify wastes service design customer relationship management strategy tools overall equipment effectiveness continuous improvement job methods job instruction twi creativity six sigma problem solving tools digital marketing iso 9001:2015 business model generation world-class manufacturing project management strategy what is kaizen root cause analysis office 5s managing change strategic thinking 5s audit customer loyalty job relations daily management system value proposition canvas productivity 5s evaluation seven qc tools strategy management team dynamics oee muda employee engagement twi training qc tools kaizen teian focused improvement business process improvement digital transformation frameworks innovation and 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a3 report tpm assessment 8d tools and techniques visual office dmaic total quality process cost of non-conformance cost of quality quality employee suggestion scheme corporate governance customer-centricity digital tools lean leadership tpm poster human-centered design personas quality maintenance leader standard work 8d problem solving sustainable development goals change curve kotter's change model visual controls iso certification process iso 19011 iso certification audit quality audit internal audits digital media ideation methods process organization six equipment losses covid-19 iso 37001 business performance improvement customer profile iso 45001 occupational health & safety mistake-proofing brainstorming lean sigma lean healthcare experience journey learning and development a3 proposal a3 status review basic quality tools customer business excellence muri mura supervisory training gemba walk workplace organization ideas employee involvement leadership development what is tpm build measure learn minimum viable product mvp supervisory development machine learning artificial intelligence information security management system information security iso/iec 27001:2022 iso/iec 27001 equipment failures equipment breakdowns user experience empathy efficiency iso 37301 social media strategy sustainable procurement adkar's change model organization development quality awareness web design and development graphic design web design poka-yoke management systems auditing appraisal cost digital transformation models design thinker customer segment profile value proposition map games organizational redesign posters poster itil services innovation management models iso 22301 business continuity management system security and resilience cost management iso audit environmental management system social responsibility iso 14001 international organization for standardization iso 37001 audit business model thinking jidoka tps 5s audit checklist new seven tools seven basic tools brainwriting it management value marketing and sales training needs analysis kirkpatrick model customer complaints management office kaizen a3 thinking building effective teams team management templates management philosophies audit what is lean management models visual scorecard prevention gemba vsm quality costs baldrige framework malcolm baldrige national quality award suggestion system quality service education and training whistleblowing governance of organizations iso 37002 iso 37002:2021 iso 37000 cause & effect diagram rca product & process improvement digital transformation process online marketing 4m analysis 4m framework effective facilitation five whys customer feedback 12 steps of tpm tpm implementation process activity board one-point lesson design thinking poster lean start-up culture 5 needs model needs of supervisors natural language generation natural language processing deep learning gpt ai chatbot chatgpt business continuity qms iso 22000 iso esg health and safety lean waste situation analysis strategic business planning methodology security controls information technology cybersecurity workshop activities social media marketing marketing digital lean management assessment 6 equipment losses hinshitsu hozen tqm movement failure costs prevention cost vision mission values mission statement vision statement core values mission vision mckinsey mckinsey 7s mckinsey 7-s framework mckinsey 7-s model eight disciplines supply chain environment methodologies and tools sustainable event sustainability management system workshop waste-finding checklists waste audit medical devices iso 13485 iso 13485:2016 exercise win-win thinking team experiential learning six major losses organizational design bpm bpi bpr what is six sigma transformation cobit strategyzer innovation management iso 22301:2019 bcms iso 31000:2018 iso 31000 risk assessment risk evaluation risk treatment risk analysis risk preventive maintenance iso 26000:2010 iso 26000 fmea product quality planning advanced product quality planning iso 50001 awareness training iso 41001 anti-bribery iso 37001:2016 anti-bribery management system business intelligence iso 22000:2018 iso 20000 codex alimentarius haccp annex sl food safety food safety management system food safety standard value map audit checklists marketing and advertising internal communication interpersonal communication skills interpersonal communication soft skills effective communication effective communication skills 5s implementartion oh&s shingo prize model shigeo shingo shingo shingo model baldrige seven quality tools suggestion scheme communications marketing communication itsm lean it services it delivery lean public services healthcare training evaluation governance addie model training needs assessment instructional design diagrams and templates quality strategy office productivity lean enterprise advanced quality tools report leadership theories motivation theories theories styles powerpoint self-assessment ohsas 18001 marketing 8 disciplines visual tools financial management balanced scorecard efficiency improvement philip crosby management by walking around jr ji lean service service quality small group activities housekeeping 5s for the office office staff suggestion system training consulting 7s vectors apple whistleblowing best practices whistleblowing awareness whistleblowing training whistleblowing management organizational governance iso 37301;2021 iso 37000:2021 strategic planning poster ishikawa diagram fishbone diagram it automation business redesign process redesign seven advanced qc tools reengineering process analysis security and privacy data privacy digital assets digital security information andon journalism decision-making 5w1h framework 5w1h product design venture capital advertising market analysis sales and marketing aida framework marketing framework marketing model marketing funnel aida model process thinking customer lifetime value net promoter score lean daily management system meeting agenda effective meetings professional development co-facilitation active listening listening skills presentation techniques adult learning high performing teams collaborative teams collaboration tpm framework tpm roadmap tpm guide tpm self-assessment nist pci dss sox coso framework ifc icgn oecd sustainability frameworks business transformation opportunity map ideas evaluation stakeholder analysis design challenge project charter presentation template project template lead auditor training auditor training principles of auditing auditing management systems creativity techniques development human resources hrm hr models hr point of view iso 10002 ppt iso 10002 awareness training iso 10002 awareness complaints handling complaints management iso 10002:2018 complaints-handling iso 10002 esg reporting carbon trust standard ftse4good index series integrated reporting b corp certification ecolabelling un global compact carbon disclosure project global reporting initiative dow jones sustainability index transformer architecture open ai standard work chart coq measurement system coq system cost of conformance flexible work arrangement employee retention employee satisfaction performance management performance work-life balance remote hybrid hybrid work arrangement flexible working remote working flexible work hybrid work models hybrid working wireframes prototype lean culture agile development lean analytics rapid experimentation lean canvas eric ries lean start-up twi job relations twi job methods twi job instruction twi e-pocket cards twi pocket crads skills & knowledge job improvement skills leading skills instruction skills productivity tools business icons business graphics business diagrams business templates icons graphics graphics & icons diagrams & templates consulting icons consulting graphics consulting templates consulting diagrams agile and scrum empirical process control scrum pillars agile principles scrum core values agile core value agile philosophy projects scrum framework scrum artifacts scrum events software testing software development scrum agile software development agile openai business disruption iso 22301:2019 ppt iso 22301 ppt probability-impact probability-impact matrix risk and hazard iso 31000:2018 ppt iso 31000 ppt iso 9001 ppt iso 13485:2016 ppt iso 13485 ppt prp pre-requisite programs haccp principles fssc codex alimentarius commission food supply chain management food chain food safety system food supply chain iso 14001 awareness training iso 14001 awareness iso 14001 standard iso 14001 framework sdg ems iso 14000 iso 14001:2015 environmental sustainability iso 45001:2018 training iso 45001:2018 awareness iso 45001 awareness training iso 45001 awareness iso 45001:2018 ansoff matrix bcg matrix swot analysis strategy frameworks strategy execution strategy development situation appraisal iso/iec 27002:2022 isms iso/iec 27001:2013 lean production system oee poster availability downtime negative brainstorming figuring storming bodystorming nabc 2x2 matrix dot voting communication game numbers game walk / stop game clapping game icebreaker warm-up games social media business services smo seo org organi desi opera alla digi user persona journey mapping lean assessment 6 big losses p-m analysis quick changeover smed tqc movement tqc quality movement quality control circles quality circles safety awareness compliance management systems compliance iso 37301 audit iso 37301 certification iso 37301:2021 content strategy policy purpose statement purpose values twi programs automotive procurement iso 20400:2017 iso 20400 change quadrants kubler ross change curve adkar pmbok quality assurance framework zqc zero quality control small business online business business and economy business development vendor quality improvement vendor evaluation vendor quality vendor quality audit supplier performance supplier performance management supplier quality supplier management supplier quality improvement external audit external audits 3rd party audit 2nd party audit event sustainability iso 20121:2012 iso 20121 inspection iso 13485:2003 management by priorities management by objectives mbo bmc good housekeeping ideation business team building game blue-green game blue-green win-win trust game mergers and acquisitions organization redesign lean principles 5s workshop 5s training iso 9001:2008 cobit 5 it service management it security iso/iec 20000-1 certification iso/iec 20000 certification service management system service management iso/iec 20000-1:2011 iso/iec 20000-1:2018 iso/iec 20000 iso/iec 20000-1 products and services products 6 steps of persuasion 6 principles of persuasion mcguire cialdini william mcguire robert cialdini influencing skills persuasion skills persuasive communication model influence and persuasion influencing influence persuasion rapid improvement event global recession economic downturn recession customer service rules six rules of customer service iso guide 73:2009 iso guide 73 iec 31010:2019 guidelines manufacturing excellence bathtub curve corona virus international infrastructure management manual financial performance iso 55004 iso 55002 asset management system asset management iso 55000 iso 55001 failure mode and effects analysis quality planning aiag apqp process msa dfmea pfmea ppap iaft 16949:2016 iaft 16949 apqp enms energy efficiency energy management energy management system iso 50001:2018 fm system fm international standard iso 41001 certification process iso 41001 audit findings iso 41001 registration iso 41001 certification high level structure facility management system facility management standard facility management iso 41001:2018 iso 37001 certification abms anti-corruption participative management iso 22000:2005 fsms benchmarks what is benchmarking benchmark xerox benchmarking process evaluation audit form people management skills people skills 5s implementation guide 5s system 5s techniques 5s pillars autonomation error-proofing lean financial services deming quotations joseph juran juran kaoru ishikawa 5s evaluation criteria 5s trend chart 5s radar chart 5s evaluation checklist matrix data analysis chart affinity diagram arrow diagram matrix diagram tree diagram management and planning tools process decision program chart relations diagram analysis graphical method statistical method scamper gordon method osborn's checklist nyaka mrthod nhk method staff suggestion scheme corporate communication client communication business communication delivery excellence lean it lean public sector patient care operations finance touchpoints raci chart raci technique raci method raci tool raci matrix raci responsibility charting manufacturing strategy useful tools useful tools for problem solving green belt black belt deming cycle motivation presentation japan institute of plant maintenance epa osha js marketing management visual metric visual display improving cash flow cash flow management cashflow management managing cashflow cash flow improvement cashflow improvement managing cash flow customer delight catch-ball x-matrix paf model appraisal failure productivity concepts go see efficiency; productivity stability sensei walk jm tqp workforce productivity productivity management coq performance excellence mbnqa what is 5s what is twi teian service encounters customer service basics zoning audit system service encounter lean for office suggestions momemts of truth service culture operational excellence