Martin Dowson
2 SlideShares 73 Followers 58 Folgens
Personal Information
Unternehmen/Arbeitsplatz
Edinburgh, United Kingdom United Kingdom
Beruf
Head of Design Forward - LBG, Building Design-Led Organisations, Certified CX Professional, TEDx speaker at TEDxOmagh
Branche
Apparel / Fashion
Webseite
www.experiencezen.com
Info
[all views expressed here & in any social media are my own & not those of the companies I work for & with] I am a Head of / leader in Service Design & a Certified Customer Experience Professional (CCXP) who has worked across a range of industries and challenges. My focus is on creating customer centred organisations who deliver profitability through meaningful customer experiences. Saying I'm a designer doesn't really cut to the heart of what I do though - I help build and lead capability within your organisation over and above my own ability to design experiences. I believe that putting the customer at the heart of your organisation will deliver both immediate improvements and sustai...
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cx loyalty design thinking sd customer-led business ux customer experience roi service design
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Customer experience maturity in banking martin dowson

Vor 12 Jahren • 1438 Aufrufe

Increasing Loyalty Through Customer Experience

Vor 10 Jahren • 1230 Aufrufe

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Personal Information
Unternehmen/Arbeitsplatz
Edinburgh, United Kingdom United Kingdom
Beruf
Head of Design Forward - LBG, Building Design-Led Organisations, Certified CX Professional, TEDx speaker at TEDxOmagh
Branche
Apparel / Fashion
Webseite
www.experiencezen.com
Info
[all views expressed here & in any social media are my own & not those of the companies I work for & with] I am a Head of / leader in Service Design & a Certified Customer Experience Professional (CCXP) who has worked across a range of industries and challenges. My focus is on creating customer centred organisations who deliver profitability through meaningful customer experiences. Saying I'm a designer doesn't really cut to the heart of what I do though - I help build and lead capability within your organisation over and above my own ability to design experiences. I believe that putting the customer at the heart of your organisation will deliver both immediate improvements and sustai...
Tags
cx loyalty design thinking sd customer-led business ux customer experience roi service design
Mehr anzeigen