Martin Dowson

Edinburgh, United Kingdom United Kingdom

Head of Design Forward - LBG, Building Design-Led Organisations, Certified CX Professional, TEDx speaker at TEDxOmagh

Apparel / Fashion

[all views expressed here & in any social media are my own & not those of the companies I work for & with] I am a Head of / leader in Service Design & a Certified Customer Experience Professional (CCXP) who has worked across a range of industries and challenges. My focus is on creating customer centred organisations who deliver profitability through meaningful customer experiences. Saying I'm a designer doesn't really cut to the heart of what I do though - I help build and lead capability within your organisation over and above my own ability to design experiences. I believe that putting the customer at the heart of your organisation will deliver both immediate improvements and sustai...