Mathew Patterson
225
Followers
Personal Information
Unternehmen/Arbeitsplatz
Sydney Area, Australia Australia
Beruf
Head of Internal Communications, Strategy & Training at Campaign Monitor
Branche
Technology / Software / Internet
Webseite
mrpatto.com
Info
Are the people who work in customer service for banks and insurance companies and telecommunications just terrible people? I don't think so. It's the environment they work in, the processes and the lack of authority and tools that stop them doing a good job.
I'm a huge proponent of great customer service coming out of a culture of valuing customers and the customer service team. At Campaign Monitor I spend my time looking after our customer service agents who work all around the world to produce fantastic results.
I write and speak about customer service from the frontline to the management tier, and my background in web design in house, as a freelancer and through my own business has g...
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