Larissa Azevedo

Sydney, Australia Australia

Executive Experience Manager - Digital Banking and Fintech & Partnership at Commonwealth Bank

I’m an experienced and passionate CX Leader with a strong track record in design strategy, interaction design, cross-channel experience management, organisational change and creative team leadership. I have led and guided large-scale cross-platform and cross-channel programs across a range of industries, driving customer experience for concrete and measurable business outcomes. In my current role at CBA as Executive Digital Experience Manager, I’m responsible for the delivery of a world-class customer experience in a portfolio of strategic investments across mobile, tablet, desktop, and branch network. As UXD practice leader, I’m responsible for developing and embedding customer Centric...