Michaela Hackner

Arlington United States

UX Content Strategist

Design

Redefining the digital bank experience through conversation design. By starting with the real words people use to describe their financial experiences, I coach teams to test and build digital interactions that are understandable, and feel personal and human - ultimately making our products easier to use and more transparent. With a focus on natural language, guardianship, and anticipating customer needs, we're changing banking for good.