Jacquelyn Brioux

Washington D.C. Metro Area United States

Service Design Lead

Design

Jacquelyn is a charismatic design lead with expertise in starting and scaling in-house service design practices. She currently leads the service design practice at Shopify Plus (remotely from D.C.) with an emphasis on building cross-functional relationships to improve the end-to-end experience for entrepreneurs on their platform. This includes a focus on all actors and touchpoints involved in the service delivery, including the orchestration of people, props, and processes to ensure a more human-centered experience for all involved—customers, partners, and employees.