Ibrahim M. Morsy

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B Sc. degree in Engineering from Alexandria University, 1964. M. Sc. degree in Quality Control on Foundry floor from the same university in 1969. M. Sc. degree in the production of ductile iron in 1971. Worked in the field of training and human resources since 1977. Shared in several international conferences. 1989 - 1991 Conduct technical training sessions (classroom & practical.) Conduct selling skills & customer contact training workshops Conduct supervisory & management training schools. Develop new skills, understanding, and attitude related to TQM, 6 Sigma and Lean. Conduct PC training and related software 1991 - 1996

management performance improving learning training sales time imorsy quality customer communication telesales improvement care tqm negotiation salesforce process karate and belts control 6 sigma teamwork teeam building teams awkward customers customer objections customer satisfaction angry customers customer complants telaphone making decision solving problem skills supervisory hr resources human telephone custome satisfaction customers behavior

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Ibrahim M. Morsy

Problem Solving and Decision Making

Telephone Courtesy Guidelines

Handling difficult customers

Negotiation skills presentation

Team work

Telesales Principles I

Performance Improvement Vs. Training

Management Core Skills Part I

Customer Satisfaction

Managing Your Time Effectively

Basic Supervision Hr

An introduction to tqm

Telesales part 2

Six sigma introduction