Ibrahim M. Morsy

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B Sc. degree in Engineering from Alexandria University, 1964. M. Sc. degree in Quality Control on Foundry floor from the same university in 1969. M. Sc. degree in the production of ductile iron in 1971. Worked in the field of training and human resources since 1977. Shared in several international conferences. 1989 - 1991 Conduct technical training sessions (classroom & practical.) Conduct selling skills & customer contact training workshops Conduct supervisory & management training schools. Develop new skills, understanding, and attitude related to TQM, 6 Sigma and Lean. Conduct PC training and related software 1991 - 1996

management performance improving learning training sales time imorsy quality customer communication telesales improvement care tqm negotiation salesforce process karate and belts control 6 sigma teamwork teeam building teams awkward customers customer objections customer satisfaction angry customers customer complants telaphone making decision solving problem skills supervisory hr resources human telephone custome satisfaction customers behavior

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Aktuellste Beliebteste SlideShares

Ibrahim M. Morsy

Leadership Styles with Examples

10 Ways Your Boss Kills Employee Motivation

Professional basic selling skills

Decision making & problem solving

How to Map Your Future

5 Conversation Tips to Make You More Memorable in 30 Seconds or Less

Five Fun Activities to Build Listening Skills

Supervisory Skills

Retail selling skills

Negotiation skills presentation

Kuala Lumpur CTO Summit - How to fire employees

ASSERTIVENESS

Planning, scheduling and resource allocation

Telesales Principles I

RDrew Resume Workshop

Customer centricite

Maslow's Pyramid in Storytelling

Customer risk maps

Innovation And Creativity The Muslim World By Prof.Dr Mustafa Abushagur, Noor

Emotional Intelligence