Ibrahim M. Morsy

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B Sc. degree in Engineering from Alexandria University, 1964. M. Sc. degree in Quality Control on Foundry floor from the same university in 1969. M. Sc. degree in the production of ductile iron in 1971. Worked in the field of training and human resources since 1977. Shared in several international conferences. 1989 - 1991 Conduct technical training sessions (classroom & practical.) Conduct selling skills & customer contact training workshops Conduct supervisory & management training schools. Develop new skills, understanding, and attitude related to TQM, 6 Sigma and Lean. Conduct PC training and related software 1991 - 1996

management performance improving learning training sales time imorsy quality customer communication telesales improvement care tqm negotiation salesforce process karate and belts control 6 sigma teamwork teeam building teams awkward customers customer objections customer satisfaction angry customers customer complants telaphone making decision solving problem skills supervisory hr resources human telephone custome satisfaction customers behavior

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Aktuellste Beliebteste SlideShares

Ibrahim M. Morsy

Negotiation skills presentation

10 Ways Your Boss Kills Employee Motivation

Leadership Styles with Examples

Telesales part 2

Six sigma introduction

Telesales Principles I

Emotional Intelligence

Professional basic selling skills

Retail selling skills

HR Basics introduction

Planning, scheduling and resource allocation

Kuala Lumpur CTO Summit - How to fire employees

Five Fun Activities to Build Listening Skills

5 Conversation Tips to Make You More Memorable in 30 Seconds or Less

Decision making & problem solving

How to Map Your Future

Maslow's Pyramid in Storytelling

Customer centricite

RDrew Resume Workshop

Customer risk maps