Abhishek Agnihotry

Bengaluru Area, India India

Assoc. Director, Business and Supplier Management at Merck

Technology / Software / Internet

Progressive experience in IT Service Management in Service Delivery & Service Support. (Infra & Apps) in service and captive units, managing multiple outsourced partners and 3rd party vendors from business side. * IT Service Management, Offshore / Onsite IT Service Delivery, 24X7 NOC / Global Service Desk, Technology Support, Vendor and Contract Management, IT Outsourcing, Account Management, ITIL Process Management, People Management, Service Level Management, Service Contract Management. Domains: • Banking and Financial Services (BFSI) • Telecom • Media and Entertainment (Gaming) • Food and Beverages • Pharmaceuticals Certifications - HDI - Support Center Manager ~ PMP - PMI - ...