Plain Talk 2015

plain talk 2012 communication health literacy #plaintalkconf plain language usability numeracy aca cultural competency diversity hix mhealth accessibility patient engagement health care social media #hcsm cultural competence ehealth health information technology (hit) readability risk communication new media field testing ux health communication teens preteens behavioral health vlog digital storytelling consumer testing chronic conditions gsa visual thinking information design health disparities design simplification mobile apps health it qualitative research google analytics hcsm consumer outreach new york demonstration coordinated care dual eligibles the brain lady health l #ux web design centers for medicare & medicaid services (cms) oral communication health informatics affordable care act (aca) health information technology for economic and cli culturally and linguistically appropriate services culturally and linguistically appropriate service translation privacy protected health information (phi) health insurance portability and accountability ac graphic design user experience financial literacy