Marco Gianotten
85
Followers
Personal Information
Unternehmen/Arbeitsplatz
Amsterdam Area, Netherlands Netherlands
Beruf
CEO Giarte
Branche
Technology / Software / Internet
Info
Does SLA stand for Service Level Agreement of Secrets Lies and Assumptions? I want IT organizations to be more successful by managing on outcomes and impact. In IT management and especially outsourcing governance we manage too much with inside-out metrics, like on technology items. My drive is to help CIOs to be real leaders.
Specialties: Workshops, search, IT strategy, SLA innovation, trends impact analysis, presentations, boardroom sessions
Tags
sla
user experience
outsourcing
customer experience
collaboration
kpi
xla
user satisfaction
cio
workshop
contracts
deliverables
simplification
ui
cmmi
itil
helpdesk
ux
big data
it debt
technology debt
ict
business model
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