Kritagya Pandey

business tech technology callcenter customer care customer customer service customer experience contactcenter small business dialer data communication information technology cloud hosting management information industry artificialintelligence cx call routing social channel customer relationship management autodialer technology agent customer support support chatbot bigdata automation calls hosted pbx office telephony cloudcommunication communications cloud computing vicidial message broadcast campaigns crm callrecording market research reports data security auto dialer manager audit number international revenue sales marketing tollfree travel and tourism travel 2020 year2020 trends2020 agents business intelligence analytics ai trends call center online marketing online comments branding linkedin facebook twitter engagement social media strategy social media marketing social social media customer satisfaction