Katarzyna Ostojska

Poznan, Greater Poland District, Poland Poland

Research & Market Analysis Manager at Raben Group

Logistics / Supply Chain

I am a marketing professional who specialises in market researches. My main area of interest as a Research and Market Analysis Manager in Raben Group, an European logistics provider, are customer satisfaction, experience and loyalty with particular emphasis on Net Promoter System. I do my best to make everyone understand that NPS is more than just another metric. I believe that earning of customers loyalty is better, more important and more profitable in long-term than getting new contracts one by one. My mission is to make people realise that we should treat others in the same way we would like to be treated. This golden rule will work just fine in private as well as in professional l...