Info-Tech Research Group

content it microsoft information technology cloud agile strategy mobile ibm security cio technology research cio business vision drp collaboration hp service management data infrastructure ppm project management change management itil mcafee compliance analytics it operations governance management sharepoint resource management project portfolio management cisco oracle audit development testing implementation symantec virtualization bcp service desk pmo process information security disaster recovery disaster recovery plan project manager reporting business intelligence sophos risk scrum mdm big data integration retention ecm project communication alignment telephony byod bpm automation planning vdi email team risk management data integration data security data audit data management data quality crisis management business continuity management business continuity plan bcm business continuity sap outsourcing business process management steering committee infor barracuda product owner waterfall help desk emm training availability infrastructure management optimization metrics application integration google blackberry sdlc stakeholder performance crm workflow deployment emc architecture vmware social applications portfolio management portfolio budget program prevention risk assessment controls policy internal controls regulation it infrastructure service catalog communications plan data compliance outsource iaas communication plan people check point data governance business contingency plan contingency plan project prioritization vendor selection enterprise mobility management disruptive technology innovation trustwave prioritization problem management vendor landscape business strategy fortinet trend micro cms service web content filtering analysis data leakage prevention costs scrum master sprint application development burndown chart kpi desktop virtualization data warehouse systems management application ai bi erp ios consolidation upgrade requirements monitoring feedback documentum platform implement deploy storage restore backup citrix teamware blogging linkedin facebook social-media blog co-location social media it director ciso intake virtual desktop infrastructure enterprise architecture operating model assure compliance sarbanes oxley regulatory requirements external compliance pci dss sox pci leadership human resources business value brm bmc it strategy cobit network management vendor management resourcing allocation data availability data trust capacity planning application rationalization data integration vendor it budget project management office asset management continuous integration vulnerability enterprise risk management threat asset information security risk management framework alm software testing sam cmdb ca technologies websense vendor relationship contract application lifecycle budgeting information decision making process automation technology process automation cots application virtualization enterprise applications apps regression testing etl data strategy master data management consolidate data center cloud security service level agreement secure the cloud hybrid web native salesforce infrastructure as a service managed services engagement b2b endpoint protection data stewardship sage dynamics mobile platforms mobile device management internet of things itsm security analytics juniper business analysis business incident management performance management hr organizational structure security email gateway email gateway clearswift bulk spear phishing spam email security phishing seg esg opentext autonomy content management knowledge management customer relationship management roadmap network security test driven development variance collective ownership refactoring kanban pair programming application portfolio stakeholder buy-in pilot system center policies dell server management apm resilience application performance management api dashboard instrumentation enterprise application integration integration project service-oriented architecture esb eai middleware enterprise service bus interface developer android sharepoint-2010 trends consumer-technology virtual vsphere uc tco records-management enterprise-content-management content-management bpms simulation charter it-strategy appraisal review twitter knowledgebase ivr self-service consumerization moss business-analyst unified-communications voip forms windows strategic-planning incident disk downtime offsite-storage tape web-2 idps intrusion hyper-v customer-experience customer-relationship-management exchange e-mail disaster-plan disaster-recovery-plan disasters business-continuity business-continuity-planning disaster-recovery business-continuity-plan disaster recovery disaster-planning disaster-recovery-planning team-collaboration collaboration-tools ea licensing marketing social-network social-computing social-networking data-center customer experience colocation it security soc next generation bpi software agreements infrastructure and applications managers service manager security budget employee engagement productivity cto applications department info-tech infotech server to server file share secure file transfer mft managed file transfer ad hoc file transfer cherwell incendent ticket omninet landesk servicenow frontrange security awareness training security awareness cyber security training program security education security training it training metrics program value indicators detection intel security corero huawei radware adfs office 365 ad fs three sixty five 365 active directory federation services lync office o365 dirsync skype detect response post-mortem operate eradicate analyze use case recover contain prepare slm sla service level management vendor sla service level service level expectation resource strategy supply resource optimization resource planning capacity cost optimization demand project reporting project portfolio manager competency-based center business unit focus shared services service provider cost-to-serve business unit service alignment data center integration specialization it innovation chief innovation officer business innovation innovate it-led innovation innovator volume licensing purchase sql server server negotiation software assurance core cal software asset management visio sa strategic alignment request approval resource capacity stakeholder management and application functionality cost and benefit analysis bicoe organization structure bicc bi operating model head of bi gap analysis implement desktop virtualization daas desktop desktop as a service workspace virtual desktop togaf capability architect auditor hipaa remit findings downgrade findings pass audit active testing failback tabletop planning tabletop exercise parallel emergency response plan failover preparedness disaster recovery testing passive testing ttx full-scale confirm compliance hippa mobile smart object augmented reality nfc location-based services workforce learning and development hiring staffing wifi network refresh lan wireless network wi-fi wireless lan people management meetings roi on leadership leading time management talent strategic time management people leadership conflict resolution leadership skills inspiration motivation leadership brand acquisitions mergers & acquisitions buy-in mergers and acquisitions merger & acquisition action plan mergers acquisition business plan target plans due diligence m&a corporate merger merger and acquisition merger tablets good technology smartphones mcm airwatch soti mobileiron retire technical complexity impact analysis replatform migration agile charter renovate application disposition desk staff sop project benefits benefits realization management benefits realization benefits management it benefits benefits delivery mis benefits information management modelling warehouse data model data modelling dw change advisory board cab service transition infrastructure operations standard operating procedure emergency response crisis management plan crisis emergency response plan ea principles enterprise principles enterprise architecture principles guiding principles business technology principles architecture principles agiloft samanage zendesk remedyforce sysaid techexcel footprints manageengine kace kaseya new technology software defined resourcing new threats internet of things security new security solutions security as a service point of sale attacks ddos attack open source vulnerability encryption vulnerability bring your own technology secure future cyber insurance botnet decode the corporate strategy corporate objectives understand the business corporate initiatives imperatives it planning defect prevention test efficiency test strategy test training quality assurance test effectiveness test maturity test plan data policies data roles and responsibilities roles and responsibilities strategic growth org design stakeholder analysis business-it alignment design span of control organizational sketch structure it skills develop iso 27001 nist enforce policy suite assess make the case awareness update communicate prioritize internal control policy lifecycle management policy management cloud security governance platform as a service cloud vendor management cloud risk profile secure iaas cloud vendor relationship secure paas paas network services multi-sourcing vendor relations network management vendor network project portfolio sprint planning agile portfolio project capacity data sources data health succession lifecycle transfer knowledge global data synchronization mapping elt data migration mdm solution data dictionary data integration suites data integration software data sharing data integration tools data integration solution master data master data management solution data integration tool annual budget presentation financial budget capital cost cost operating cost cost tracking forecasting cost reduction project costs continuous delivery operations devops unified communications survey end user reduce printing printer consolidation printers consolidate printers printer cost optimize printing stakeholders scalable agile framework dad safe disciplined agile delivery configuration management configuration management database configuration management system rational application lifecycle management sccm subversion software change and configuration management saas ide test generation visual studio micro focus unit testing qa wizard pro issue tracking parasoft seapine automated borland customer alignment customer-centric customer feedback solution design customers end users prototypes align it with the real end customer it and customer select and implement bpm solutions workflows itam licesing ham eam software asset it asset wcf gateway blue coat web control web filtering zscaler web monitoring secure web gateway web content filters swg absolute software data control digital asset security cybersecurity privacy data privacy data loss prevention data protection asset protection data loss protection dlp data leakage asset security data theft coverage integrity evaluation of internal controls law mitigation confidentiality user story iteration scalability self-organization improvement terminate outsourcing agreement terminate exit outsourcing end corrective maintenance system integration adaptive maintenance ineffective resourcing proactive maintenance triage reactive maintenance application maintenance investment adminitrative access management cost model 2013 last revised: september 5 costing hide details published: june 28 services 2014 tags: outsourcing metadata business process scoping insurance policy catalogue service catalogue catalog service record service catalog design service catalog implementation bpm tools business workflows continuous process improvement process optimization process improvement business process improvement bpm strategy execution pitfalls application portfolio management stage gate devices bring your own device workforce computing user groups personal cloud evd ebola virus disease ebola recovery testing scalability testing test automation compatibility testing interruption testing responsiveness testing battery testing network testing load testing gesture testing test lab survivability testing memory testing functional testing security testing smmp viralheat instagram social media management platforms lithium sas adobe social media management platform customer engagement sysomos attensity sprout social data mining performance measurement data analysis resistance manage change organizational change ocm organizational change management managing change change data virtualization data management strategy data architecture condense downsize infrastructure-as-a-service data center capacity cloud contract saas security software as a service hosted application security javascript languages meap html css implementation roadmap tool service management plan service management roadmap service management planning implementation planning service management implementation file transfer file sharing sugarsync cfs microsoft onedrive box egnyte enterprise collaboration cloud file sharing yousendit google drive dropbox hightail citrix sharefile accellion infrascale filelocker artifact cost saving software development life cycle reliability business expectations it-business relationship transparency b2b standards data types protocols business-to-business data exchange nsa series next generation firewall pa series sonicwall watchguard ng firewall e-nsa series asa 5500-x series ngfw palo alto fortigate ngfw srx stormshield arkoon endpoint anti-malware lumension kaspersky endpoint encryption incomplete data poor data data duplication data conflict / conflicting data invalid data stale data data issues customer service salesforce.com sms physical tokens landline calls biometrics two-factor authentication soft tokens multi-factor authentication smart cards passwords passphrases out of band one time passwords workday oracle ebs hana microsoft dyamics cloud erp oracle peoplesoft ax enterprise resource planning sage 300 unit4 peoplesoft epicor gp sage 500 nav jd edwards project success program management google sites microsoft excel project failure submission rfq rfi rfp procurement purchasing vendors bid mobile device windows phone mobility wearables disruption nanotechnology wearable devices swot virtual assistants wearable technology robotics futurism artificial intelligence 3d printing managed service providers msp service resolution critical incidents service restoration service operations sim tibco aggregation collection logrhythm rsa splunk sem solarwinds security incident management log collector netiq security incident event management arcsight security event management bradford mobile centric controls extreme endpoint baselining location restrictions help desk and self-service remediation aruba nac post admission rechecking network access control advanced endpoint profiling advanced threat reduction user authentication center of excellence requirements optimization business analyst babok rational pro validation standard operating procedures elicitation requirements management requirements gathering lines of code slim true planning pricing to win top-down software maintenance budget expert estimation bottom-up delphi cocomo ii parametric estimation organizational objectives business goals scope release management release and deployment deployment management bi strategy bi standardization tool m-files filenet alfresco •ecm nuxeo problem resolution proactive problem management root cause analysis kronos time and attendance payroll human resources management ceridian user interface adp shortlist preparation workforce management hcm talent management hris email requirements email acceptable use email analysis email calculator it challenges capabilities workshop extra-organizational units shadow organizations strategic partner transition plan organizational design proofpoint hyland laserfiche perceptive process workers call center contact center csm multichannel customer service representative customer service agent case management customer next-generation firewall anti-malware security information and event management business requirements consulting intrusion detection and prevention anti-virus extreme programming (xp) vcloud virtual machine private cloud hypervisors public affairs community outreach measurement socially responsible business environmentally friendly charity csr corporate social responsibility csr strategy byon byoe byoa identity end point vendor selection tool display protocol desktops desktop refresh igel chippc hypervisor ncomputing vendor 10zig vendor selection criteria thin clients pig flume mapreduce hdfs sqoop apache hadoop hive reprimand manager praise performance performance management coach trainer manager training career coaching coachable moments grow model counsel goals counseling learning coachee coaching operations management uptime stack system management data flow device part time banking time flex time off job sharing personal days vacation flexible hours telework telecommuting compressed work week flex time reduced hours flexible work arrangement phased retirement floater days flex hours shift swaps flexible works benefits fwa customize visual-studio programming linq customization resource-planning tco-assessment enterprise-resource-planning annual-audit tco-calculator resource enterprise-resources personal-mobile mobile-platforms iphone mobile-management personal-devices apple individually-liable-devices smart-mobile-devices rim intranet govern extranet information-management sharepoint-2007 file-system portal information-architecture control mobile-devices 2011 predictions virtual-desktops analytics-tools esx red-hat virtual-machine-manager utility-infrastructure internal-cloud essentials server-virtualization hyperv xen rhel esxi qa-testing unit-testing system-integration-testing automated-functional-testing automated-functional-testing-tool regression-testing functional-testing types-of-testing qa acceptance-testing usability-testing integration-testing performance-testing quality-assurance-testing software-testing manual-testing functional-testing-tools telecommunications business-case ip-telephony voice-over-ip telecom ipt roi project-management project-management-methodologies project-management-maturity it-project-managers project-managers project-management-tools it-project-management project-manager project-management-tool project-management-planning-and-monitoring-tool project-management-benefits vista-upgrade office-2010 microsoft-office paperless-office office-open-xml ooxml office-suites ms-office microsoft-office-2007 adoption upgrades application-upgrade office-xp document-management data-retention records-retention content-management-system electronic-document-management records documents web-content business-activity-monitoring business-process-management business-process-modeling bam barriers business-analysts success gathering-requirements business-requirements sustainability measuring ghg crac carbon-emissions hvac energy-efficiency cooling green carbon carbon-footprint green-it greenhouse-gas exchange-2010 microsoft-exchange-2010 microsoft-exchange-server-2007 exchange-2007 microsoft-exchange-2007 exchange-server-2007 microsoft-exchange-server exchange-server microsoft-exchange exchange-2003 microsoft-exchange-server-2003 exchange-server-2003 help-desk-performance help-desk-tenure help-desk-staffing help-desk-metrics help-desk-staffing-ratio help-desk-triage help-desk-capacity-deskside help-desk-turnover help-desk help-desk-maturity help-desk-management help-desk-assessment strategies mandate evaluation-team project-teams steering-group project-prioritization planning-council strategic council it-steering-committee steering-committee membership steering-committees performance-assessment job-skills employee-performance it-skills evaluation performance-improvement-plan performance-manager poor-performance staff-performance-metrics forced-ranking employee-performance-evaluation-program skills relationship it-staff-performance-metrics performance-assessments customer-service call-center support customer-interaction-management mobile-applications contact-center employee-owned tablet bring-your-own smartphone eod ipad mobile-workers byoc blogs social-networks weblog lotus web-20 subscription video web-conferencing pattern im instant-messaging discussion-forums chat forms-services lincdoc eforms infopath pdf perfectforms formatta business-process liquidoffice business-forms -livecycle acrobat process-automation forms-automation dr-planning disaster-backup disaster-back-up disaster-recovery-team drp-test 32-bit windows-vista windows-7 windows-xp microsoft-windows software-deployment vista med-v 64-bit incident-reporting contingency-plan policy-enforcement data-security employee-policy security-incident-management contingency it-security contingency-plans acceptable-use-policy policy-writing policy-implementation data-security-standards policy-development policy-management security-incident security-policy simpana networker backup-exec select data-protection-manager commvault rpo deduplication evaluate rgo netbackup data-protector rto arcserve intrusion-prevention-system idp intrusion-detection intrusion-detection-system intrusion-prevention ids ips desktop-virtualization virtualization-licensing session-virtualization virtual-desktop xendesktop terminal-services presentation-virtualization xenapp customer-information-management customer-master-data customer-relationship crm-vendors customer-data-integration-mobile-crm customer-care customer-loyalty customer-experience-management customer-data customer-analytics crm-vendor-selection gordano email-storage zimbra scalix email-platform webex google-apps email-migration-strategy email-system-integrators e-mail-migration lotus-notes email-deployment email-switching continuity recovery-point-objectives recovery-objectives recovery-point-objective recovery-time-objectives recovery-objective dr jive-software teaming collaborative-technologies quickr real-time-collaboration collaborate 37-signals online-collaboration windows-sharepoint-server licensing-agreement open-agreement subscription-licensing select-agreement licensing-agreements microsoft-volume-licensing enterprise-agreement microsoft-licensing volume-licensing micro-blogging myspace e-mail-marketing email-marketing friendster co-location-vendor-selection build-vs-buy co-location-selection-tool data-center-availability build-versus-buy buy-vs-build co-location-rfp co-location-vendors build-or-buy build-server-room data-center-co-location-rfp co-location-site-visits data-center-backup co-location-vendor-selection-criteria co-location-site-visit-checklist data-center-co-location social media and business social media and customer microsoft contract microsoft licensing social collaboration enterprise social collaboration collaboration strategy