Andrea Hofer

Greater Seattle Area United States

Head of Community

Advertising / Marketing / PR

• Manage a 4 person team responsible for community relationships including email, social media, and up to 50 visitors/week. • Automated bug reporting and customer service processes, improving user satisfaction. • Increased Instagram followers 4x to 20,000 and likes/post 10x to 1,000 and Facebook fans by 100,000 in 1 year. • Created engaging content by analyzing and building on the brand’s customer voice. • Instituted an achievement program awarding global travel to community events and encouraging employees to participate with the product and community.