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RPA Use Cases That are Helping Combat COVID-19

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As industries get affected due to lockdown and COVID-19, there is a greater reliance on the Digital medium. This has led to a shift in focus on automation for both front-end processes and back-end processes. This will reduce reliance on manual labor. Thus RPA is playing a major role in automating processes and enabling business continuity.

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RPA Use Cases That are Helping Combat COVID-19

  1. 1. The COVID-19 Impact • In a March report, the OECD also downgraded its 2020 growth forecasts for almost all economies. • The global economy is now expected to grow by 2.4% in 2020 — down from the 2.9% projected earlier. • FTSE has declined by 26.6%, followed by Dow Jones at 21.9% and Nikkei at 16.4%. Global Economy is slowing down • Verticals like Travel & Hospitality, Aerospace, and Consumer Electronics are expected to be impacted adversely due to COVID-19. • Verticals such as Healthcare, Essential Retail, and Public Sector are expected to not only be less affected but also face increased demands. Verticals are being impacted disparately
  2. 2. Role of RPA in fighting the COVID-19 battle There are more than 35 newer RPA use cases that are already being implemented today New RPA use cases have emerged across verticals like Healthcare, Public Sector, Essential Retail, Travel & Hospitality, and Banking, Financial Services and Insurance (BFSI) RPA has had the most profound impact on the Healthcare sector – across the entire value chain RPA has been at the forefront of accelerating the ‘flattening of the curve’ Leading RPA platforms are stepping up and building new innovative use cases to support the fight against COVID-19. RPA is helping drive process efficiencies, enhance customer experience, amplify employee engagement, and drive business continuity.
  3. 3. 4 New RPA Use Cases across Healthcare Value Chain DESIGN & DEVELOPMENT MANUFACTURING DISTRIBUTION FINANCING TESTING & DIAGNOSIS TREATMENT & CURE RECOVERY & MONITORING BACK- OFFICE/OPERATIONS ACCELERATE COVID-19 TESTING & REDUCE WAIT TIME ACCELERATE COVID-19 VACCINE DEVELOPMENT HEALTH SCREENING BOTS FOR MONITORING EMPLOYEE HEALTH ACCELERATE THE ONBOARDING OF EMERGENCY STAFF ACCELERATE PATIENT DIAGNOSIS FOR COVID-19 TRACKING COVID-19 UPDATES AND MONITORING RISKS ORDER FULFILLMENT FOR SURGE IN MEDICAL SUPPLY ORDERS ACCELERATE RADIOLOGY RESULTS FOR COVID-19 DETECTION MANAGING SAFE RETURN TO NOW COVID-19 FREE AREAS CONTACT CENTER SUPPORT TO MANAGE QUERIES SCHEDULING REMOTE PATIENT CONSULTATIONS 24/7
  4. 4. 5 New RPA Use Cases across other Industries DESIGN & DEVELOPMENT MANUFACTURING DISTRIBUTION FINANCING TRAVEL & HOSPITALITY BFSI ESSENTIAL RETAIL PUBLIC SECTOR SELF-MANAGEMENT OF FLIGHT DISRUPTIONS REMOTE ACCOUNT OPENING/KYC HANDLING SURGE IN JOB APPLICATIONS COVID-19 RESPONSE MANAGEMENT FOR SAFETY OF EMPLOYEES CHATBOTS FOR UPDATING AND COMMUNICATING WITH CUSTOMERS ORDER MANAGEMENT FOR SURGE IN ONLINE ORDERS ORDER MANAGEMENT FOR PERSONAL PROTECTIVE EQUIPMENT (PPE) DETECTION OF TRAVELERS SUSPECTED OF COVID IMPROVING ACCESS TO PSYCHOLOGICAL THERAPY CREW SCHEDULING FOR RESTRICTED TRAVEL CONTACT CENTER SUPPORT TO MANAGE SURGE IN QUERIES/CANCELLATIONS COVID-19 CLAIMS ADJUDICATION MANAGING LARGE VOLUMES OF CLAIMS DATA PROCESSING DELAYING LOAN/MORTGAGE/CREDIT CARD PAYMENTS TRACKING COVID-19 CASES WITHIN PRISONS EMPLOYEE ONBOARDING BOT HEALTH SCREENING BOTS FOR MONITORING EMPLOYEE HEALTH WORK-FROM-HOME (WFH) BOTS
  5. 5. To know more mail us at info@zinnov.com

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