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RPA Use Cases That are Helping Combat COVID-19
The COVID-19
Impact
• In a March report, the OECD also downgraded its
2020 growth forecasts for almost all economies.
• The global economy is now expected to grow
by 2.4% in 2020 — down from the 2.9% projected
earlier.
• FTSE has declined by 26.6%, followed by Dow Jones
at 21.9% and Nikkei at 16.4%.
Global Economy is slowing down
• Verticals like Travel & Hospitality,
Aerospace, and Consumer Electronics are expected
to be impacted adversely due to COVID-19.
• Verticals such as Healthcare, Essential
Retail, and Public Sector are expected to not only
be less affected but also face increased demands.
Verticals are being impacted disparately
Role of RPA in
fighting the
COVID-19
battle There are
more than 35
newer RPA
use cases that
are already
being
implemented
today
New RPA use cases have emerged across verticals
like Healthcare, Public Sector, Essential Retail, Travel
& Hospitality, and Banking, Financial Services and
Insurance (BFSI)
RPA has had the most profound impact on
the Healthcare sector – across the entire value chain
RPA has been
at the
forefront of
accelerating
the ‘flattening
of the curve’
Leading RPA platforms are stepping up and building
new innovative use cases to support the fight against
COVID-19.
RPA is helping drive process efficiencies, enhance
customer experience, amplify employee engagement,
and drive business continuity.
4
New RPA Use Cases across Healthcare Value Chain
DESIGN &
DEVELOPMENT
MANUFACTURING DISTRIBUTION FINANCING
TESTING &
DIAGNOSIS
TREATMENT & CURE
RECOVERY &
MONITORING
BACK-
OFFICE/OPERATIONS
ACCELERATE COVID-19
TESTING & REDUCE WAIT
TIME
ACCELERATE COVID-19
VACCINE DEVELOPMENT
HEALTH SCREENING BOTS FOR
MONITORING EMPLOYEE
HEALTH
ACCELERATE THE
ONBOARDING OF
EMERGENCY STAFF
ACCELERATE PATIENT
DIAGNOSIS FOR COVID-19 TRACKING COVID-19 UPDATES
AND MONITORING RISKS
ORDER FULFILLMENT FOR
SURGE IN MEDICAL SUPPLY
ORDERS
ACCELERATE RADIOLOGY
RESULTS FOR COVID-19
DETECTION
MANAGING SAFE RETURN TO
NOW COVID-19 FREE AREAS
CONTACT CENTER SUPPORT
TO MANAGE QUERIES
SCHEDULING REMOTE
PATIENT CONSULTATIONS 24/7
5
New RPA Use Cases across other Industries
DESIGN &
DEVELOPMENT
MANUFACTURING DISTRIBUTION FINANCING
TRAVEL &
HOSPITALITY
BFSI ESSENTIAL RETAIL PUBLIC SECTOR
SELF-MANAGEMENT OF FLIGHT
DISRUPTIONS
REMOTE ACCOUNT OPENING/KYC
HANDLING SURGE IN JOB
APPLICATIONS
COVID-19 RESPONSE MANAGEMENT
FOR SAFETY OF EMPLOYEES
CHATBOTS FOR UPDATING AND
COMMUNICATING WITH CUSTOMERS
ORDER MANAGEMENT FOR SURGE IN
ONLINE ORDERS
ORDER MANAGEMENT FOR
PERSONAL PROTECTIVE EQUIPMENT
(PPE)
DETECTION OF TRAVELERS SUSPECTED
OF COVID
IMPROVING ACCESS TO
PSYCHOLOGICAL THERAPY
CREW SCHEDULING FOR RESTRICTED
TRAVEL
CONTACT CENTER SUPPORT TO MANAGE SURGE IN QUERIES/CANCELLATIONS
COVID-19 CLAIMS ADJUDICATION
MANAGING LARGE VOLUMES OF
CLAIMS DATA PROCESSING
DELAYING LOAN/MORTGAGE/CREDIT
CARD PAYMENTS
TRACKING COVID-19 CASES WITHIN
PRISONS
EMPLOYEE ONBOARDING BOT
HEALTH SCREENING BOTS FOR MONITORING EMPLOYEE HEALTH
WORK-FROM-HOME (WFH) BOTS
To know more mail us at
info@zinnov.com

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RPA Use Cases That are Helping Combat COVID-19

  • 2. The COVID-19 Impact • In a March report, the OECD also downgraded its 2020 growth forecasts for almost all economies. • The global economy is now expected to grow by 2.4% in 2020 — down from the 2.9% projected earlier. • FTSE has declined by 26.6%, followed by Dow Jones at 21.9% and Nikkei at 16.4%. Global Economy is slowing down • Verticals like Travel & Hospitality, Aerospace, and Consumer Electronics are expected to be impacted adversely due to COVID-19. • Verticals such as Healthcare, Essential Retail, and Public Sector are expected to not only be less affected but also face increased demands. Verticals are being impacted disparately
  • 3. Role of RPA in fighting the COVID-19 battle There are more than 35 newer RPA use cases that are already being implemented today New RPA use cases have emerged across verticals like Healthcare, Public Sector, Essential Retail, Travel & Hospitality, and Banking, Financial Services and Insurance (BFSI) RPA has had the most profound impact on the Healthcare sector – across the entire value chain RPA has been at the forefront of accelerating the ‘flattening of the curve’ Leading RPA platforms are stepping up and building new innovative use cases to support the fight against COVID-19. RPA is helping drive process efficiencies, enhance customer experience, amplify employee engagement, and drive business continuity.
  • 4. 4 New RPA Use Cases across Healthcare Value Chain DESIGN & DEVELOPMENT MANUFACTURING DISTRIBUTION FINANCING TESTING & DIAGNOSIS TREATMENT & CURE RECOVERY & MONITORING BACK- OFFICE/OPERATIONS ACCELERATE COVID-19 TESTING & REDUCE WAIT TIME ACCELERATE COVID-19 VACCINE DEVELOPMENT HEALTH SCREENING BOTS FOR MONITORING EMPLOYEE HEALTH ACCELERATE THE ONBOARDING OF EMERGENCY STAFF ACCELERATE PATIENT DIAGNOSIS FOR COVID-19 TRACKING COVID-19 UPDATES AND MONITORING RISKS ORDER FULFILLMENT FOR SURGE IN MEDICAL SUPPLY ORDERS ACCELERATE RADIOLOGY RESULTS FOR COVID-19 DETECTION MANAGING SAFE RETURN TO NOW COVID-19 FREE AREAS CONTACT CENTER SUPPORT TO MANAGE QUERIES SCHEDULING REMOTE PATIENT CONSULTATIONS 24/7
  • 5. 5 New RPA Use Cases across other Industries DESIGN & DEVELOPMENT MANUFACTURING DISTRIBUTION FINANCING TRAVEL & HOSPITALITY BFSI ESSENTIAL RETAIL PUBLIC SECTOR SELF-MANAGEMENT OF FLIGHT DISRUPTIONS REMOTE ACCOUNT OPENING/KYC HANDLING SURGE IN JOB APPLICATIONS COVID-19 RESPONSE MANAGEMENT FOR SAFETY OF EMPLOYEES CHATBOTS FOR UPDATING AND COMMUNICATING WITH CUSTOMERS ORDER MANAGEMENT FOR SURGE IN ONLINE ORDERS ORDER MANAGEMENT FOR PERSONAL PROTECTIVE EQUIPMENT (PPE) DETECTION OF TRAVELERS SUSPECTED OF COVID IMPROVING ACCESS TO PSYCHOLOGICAL THERAPY CREW SCHEDULING FOR RESTRICTED TRAVEL CONTACT CENTER SUPPORT TO MANAGE SURGE IN QUERIES/CANCELLATIONS COVID-19 CLAIMS ADJUDICATION MANAGING LARGE VOLUMES OF CLAIMS DATA PROCESSING DELAYING LOAN/MORTGAGE/CREDIT CARD PAYMENTS TRACKING COVID-19 CASES WITHIN PRISONS EMPLOYEE ONBOARDING BOT HEALTH SCREENING BOTS FOR MONITORING EMPLOYEE HEALTH WORK-FROM-HOME (WFH) BOTS
  • 6. To know more mail us at info@zinnov.com