Personal Information
Unternehmen/Arbeitsplatz
Eindhoven Area, Netherlands Netherlands
Beruf
Chief Marketing Officer at CX Company
Webseite
wimrampen.com
Info
I'm a senior director with 20 years experience in Customer Strategy & Development (Service, Sales, Marketing) in both B2C and B2B environments.
I develop and lead marketing, positioning and customer (experience) strategies aimed to deliver sustainable improvement in the way the companies I work for create value for and with their customers. These sustainable improvements are rooted in facts and analytics, and designed with a digital first, customer centric mindset.
After working in an enterprise environment for the past decade I recently chose to change scenery and accept the role of CMO for CX Company, an artificial intelligence scale-up. I stepped out of a role with multi-million ch...
Tags
customer experience
marketing
social crm
customer service
customer journey
crm
service dominant logic
strategy
co-creation
service design
scrm
chatbots
artificial intelligence
wim rampen
future
call center
coniche
business
social business
intelligent assistant
digital
customer management
transformation
digital strategy
engagement
business model
brand management
onlinetuesday
design thinking
leadership
sdlogic
service
experience design
value co-creation
business model canvas
canvas
custserv
stephen goldman
telecommerce
interview
marco vianen
dutch
social-crm
customer-services
social media
customer relationship management
measurement
feedback
metrics
framework
enterprise feedback management
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Präsentationen
(15)Dokumente
(1)Gefällt mir
(63)The Build Trap
Melissa Perri
•
Vor 7 Jahren
20151210 Presentatie 'Being Agile in a FinTech World'
Pascal Spelier
•
Vor 8 Jahren
on Service Design
Patrick Quattlebaum
•
Vor 11 Jahren
Das Richtige gründen: Wie geht das?
Patrick Stähler
•
Vor 8 Jahren
Cohesive Enterprise Design - Bringing together service design and business architecture
Mike Clark
•
Vor 8 Jahren
Creating value by design thinking or create businesses that customers love
Patrick Stähler
•
Vor 8 Jahren
My winning mindset 2016 by Dimitri Lambermont
Dimitri Lambermont
•
Vor 8 Jahren
JTBD Meetup #8: Conducting Retrospective Jobs-To-Be-Done Interviews
Martin Jordan
•
Vor 8 Jahren
Capturing Contexts: A workshop with jobs-to-be-done tools / Service Experience Camp 2015
Martin Jordan
•
Vor 8 Jahren
Customer Journey Mapping and CX Research
Marc Stickdorn
•
Vor 8 Jahren
CGIP: MANAGING CONSUMER-GENERATED INTELLECTUAL PROPERTY
Ian McCarthy
•
Vor 8 Jahren
Mapping Experiences and Orchestrating Touchpoints | Chris Risdon & Patrick Quattlebaum | UX Week 2012
Adaptive Path
•
Vor 11 Jahren
5 Things I Wish I Knew – A Service Design Journey
Jamin Hegeman
•
Vor 10 Jahren
Enterprise Customer Experience - DRI
Mitch Lieberman
•
Vor 11 Jahren
Service Design Thinking
Marc Stickdorn
•
Vor 11 Jahren
"Everything is a service" (Redux)
Sylvain Cottong
•
Vor 11 Jahren
Experience as Strategy
Jamin Hegeman
•
Vor 12 Jahren
Rethinking the pets industry - a revolution in the coming
Patrick Stähler
•
Vor 12 Jahren
Fronteer Strategy - Co-creation's 5 Guiding Principles
Fronteer Strategy
•
Vor 12 Jahren
Social media around the world 2011
Steven Van Belleghem
•
Vor 12 Jahren
This Is Service Design – UX Week 2011
Jamin Hegeman
•
Vor 12 Jahren
Customer Relationship Design
Erik Roscam Abbing
•
Vor 12 Jahren
Master Class service design / design thinking
Erik Roscam Abbing
•
Vor 13 Jahren
How Your Customers' Social Circles Influence What They Buy, What They Do and Where They Go
Paul Adams
•
Vor 13 Jahren
2011 Edelman Trust Barometer: Global & Country Insights
Edelman Digital
•
Vor 13 Jahren
Why the Way You Collect the Voice of the Customer Matters
Jose Briones
•
Vor 13 Jahren
What the F**k is Social Media NOW?
Martafy!
•
Vor 13 Jahren
The Future of Computing, TEDx Austin
frog
•
Vor 14 Jahren
Quantifying and Forecasting Uncertainty in Innovation Project Management - Dr. Jose A. Briones
Jose Briones
•
Vor 13 Jahren
Creating Start-Up Success
Alexander Osterwalder
•
Vor 13 Jahren
Personal Information
Unternehmen/Arbeitsplatz
Eindhoven Area, Netherlands Netherlands
Beruf
Chief Marketing Officer at CX Company
Webseite
wimrampen.com
Info
I'm a senior director with 20 years experience in Customer Strategy & Development (Service, Sales, Marketing) in both B2C and B2B environments.
I develop and lead marketing, positioning and customer (experience) strategies aimed to deliver sustainable improvement in the way the companies I work for create value for and with their customers. These sustainable improvements are rooted in facts and analytics, and designed with a digital first, customer centric mindset.
After working in an enterprise environment for the past decade I recently chose to change scenery and accept the role of CMO for CX Company, an artificial intelligence scale-up. I stepped out of a role with multi-million ch...
Tags
customer experience
marketing
social crm
customer service
customer journey
crm
service dominant logic
strategy
co-creation
service design
scrm
chatbots
artificial intelligence
wim rampen
future
call center
coniche
business
social business
intelligent assistant
digital
customer management
transformation
digital strategy
engagement
business model
brand management
onlinetuesday
design thinking
leadership
sdlogic
service
experience design
value co-creation
business model canvas
canvas
custserv
stephen goldman
telecommerce
interview
marco vianen
dutch
social-crm
customer-services
social media
customer relationship management
measurement
feedback
metrics
framework
enterprise feedback management
Mehr anzeigen