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to Encourage Positive
Outcomes from Meetings
Wiley is a registered trademark of John Wiley & Sons, Inc.
9	 TECHNIQUES
Team meetings that involve
problem solving and decision
making often get people to
act in an irrational manner.
Leaders and project
managers can adopt these
strategies to encourage
the BEST POSSIBLE outcome
from difficult meetings
1
Encourage
people to speak
2
Ask
probing questions
3
Avoid questions
that may be
counterproductive
4
Keep emotions
under control
5
Solicit feedback
6
Provide constructive
feedback rather than
personal criticism
7
Understand the people
on the team and their
needs and interests
8
Understand the legal
implications of all
of the alternatives
and decisions
9
Resist attempts
at gamesmanship
Wiley is a registered trademark of John Wiley & Sons, Inc.
from Harold R. Kerzner’s
Project Management 2.0:
Leveraging Tools, Distributed
Collaboration, and Metrics
for Project Success
Gold Guy Workgroup © Fotolia/Scott Maxwell
Brushed Metal Plate © iStock.com/Zeffss1
Business people having meeting © Getty Images
Group of busines people in office © Getty Images
Meeting room © Getty Images/iStockphoto

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