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Enterprise Social Data Success Factors
12/9/13 Orlando, Brands Only Summit
Marshall Sponder WebMetricsGuru INC.
What we will cover
1. Learn a simple approach to extend the utility of
third party market research regarding your
company, industry and competition using
LinkedIn, Facebook and Twitter.
2. Understand the Social Data Readiness of your
organization using the same approach.
3. Develop simple Rubrics that can work in any
organization.
Goal :
Demonstrate a
simple method you
can use to better
utilize Social Data
and 3rd party
research data in
your organization
Setting
Expectations
About
Data
......
Social Data is easier to work with, and potentially
more valuable to develop in some industries, than
others according to McKinsey
Effectiveness of social data correlated to the number of
analysts who are working with social data integration
Source: LinkedIn – number of analysts
working with social data from companies
represented at this conference
Social Data has several uses
http://semphonic.blogs.com/semangel/2011/10/social-media-measurement-and-analytics.html
Social Data is barely recognized in the business
processes of companies represented at this conference
http://semphonic.blogs.com/semangel/2011/10/social-media-measurement-and-analytics.html
14,436
Total
9 with Social
in title
442 CRM
Total
27 Social in
title 2%
0 Social in
Title 0%
3 with Social in
Title 1%
Source: LinkedIn
344
Total
144
Total
1522
Total
0 with Social
in Title
4523
Total
4 have social
in Title
Social Data is often not formalized, standardized or
centralized
http://semphonic.blogs.com/semangel/2011/10/social-media-measurement-and-analytics.html
14,436
Total
9 with Social
in title
442 CRM
Total
27 Social in
title 2%
0 Social in
Title 0%
3 with Social in
Title 1%
Source: LinkedIn
344
Total
144
Total
1522
Total
106 PR
with some
connection to
Social Media
31%
17
with some
connection to
Social Media
12%
213
with some
connection to
Social Media
14%
25
with some
connection to
Social Media
6%
0 with Social
in Title
4523
Total
136
with some
connection to
Social Media
3%
4 have social
in Title
37
with some
connection to
Social Media
.3%
Rubrics
are
Needed
to
Evaluate
Social
Data
Work
http://www.toucaned.com/ART/product/RubricCards.jpg
Rubric: Is 1% your company's headcount made
up of analysts working with Social Data?
Hint: Use LinkedIn searches on company name where "analytics" or "analyst"
http://www.clickz.com/clickz/column/2290887/the-1-percent-rubric-5-questions-leading-to-convergence
662,169
or 99.97%
2,088
or .3%
Not enough Analysts - 0.3% of the employees of work with social
data attending this event
Employees of companies at this conference on
Linkedin
Analysts in those companies involved with
social data integration
Social Data Analysts may often lack visibility to
the Exec Suite
Hint: You can mine Followerwonk/Twitter, Facebook Graph Search, and LinkedIn to find out how
many are visible in Social Media and what they are saying.
http://www.clickz.com/clickz/column/2290887/the-1-percent-rubric-5-questions-leading-to-convergence
Analysts working with Social Data are
focused on growing the business
LinkedIn Search Query generating the statistics
appearing on the last few slides
http://www.linkedin.com/vsearch/p?keywords=%22social%20medi
a%22%20OR%20%22social%20data%22&title=Analytics%20OR%2
0Analyst&openAdvancedForm=true&titleScope=C&locationType=I&
countryCode=us&f_CC=1720,1307,1550,2381,2532,1103,19722,1882,
1207,3364,1035,2213,1864,1431,1703,4725,2467,4399,1534,2127,360
0,3589,4969,1128,2380,2775,4037,1669,1841,4501,1116,4128,3460,1
231,157329,9286,2822,4599,3240,3863,369633,163009,163225,3411
,2551,5670,3388,4207,2576548,1304385,1397,1602,163886,1597,425
5,165109,4768,157353,4647,1879,2677,4999,4345,4729,7616,5471,30
65,3433,3549,163347,163787,2109,165755,7887,9112,3409,1929,467
5,7639,1526,4427,1497,2987,163234,7262,166905,165022,5892,1641
78,2193,4960,9152,15080,3144,165888,15648,4593,7197,8791,16522
2,2818,9062,10111,5291,26195,40025,52730,13212,104992,12518,163
025,23858,1885,227303,2038,318858,6257,24099,232888,1002745
,1503601,948895,165493,350986,1089241,1333236,2268220&rsid=
3126411384560508886&orig=MDYS
Use this approach to look at any company’s culture
Hint: Use Facebook Graph Search and Facebook Advertising - this is outside of the 1 percent head
count search on LinkedIn.
http://www.clickz.com/clickz/column/2290887/the-1-percent-rubric-5-questions-leading-to-convergence
https://www.facebook.com/search/108146069213926/job-liker-
union/employees/present/218566214841042/employees/present/intersect
4K 4 Execs
Here’s a example: using LinkedIn Premium - 18
CXO/VP’s at 3M have a connection with Social Data
http://www.linkedin
.com/vsearch/p?type
=people&keywords=
%22social%20media
%22%20OR%20%22
social%20data%22&
orig=FCTD&rsid=31
26411384646507771
&pageKey=voltron_
people_search_inter
nal_jsp&openFacets
=N,G,CC,SE&f_CC=
1864&f_SE=3,4
Executives can use LinkedIn and Facebook Data to get a
quick snap shot at the Convergence Readiness of your
organization
http://www.clickz.com/clickz/column/2290887/the-1-percent-rubric-5-questions-leading-to-convergence
Methodology can be used to extend 3rd party research
such as Altimter
http://www.slideshare.net/Alt
imeter/slides-social-data-
intelligence-webinar-by-
susan-etlinger
LinkedIn can provide organizations attending this conference
with additional data to better leverage 3rd party market
research
Source: LinkedIn Searches - 5042 accounts total
Sensor data, wearable
computers and augmented
reality are where the next
business boom lies but
there are few resources yet
devoted to this area.
Social Data across functions of organizations at this
conference
Note: LinkedIn's Taxonomy doesn't match the categories Altimeter used when devising their
survey and the results are not an exact match.
Takeaways and Learnings
1. Use LinkedIn to extend out Third Party Survey
Data (Qualitative Data)
2. Organizations can better understand their
Social Data readiness using LinkedIn, Facebook
and Twitter
3. Social Data needs to be formalized so it
can be used at an Enterprise Level
Source: http://dionhinchcliffe.com/2012/05/01/social-business-in-australia-in-2012/
Sneak Peek
Facegroup »
Twitter Video
Virality - Chris
Hadfield
Understanding how social media spreads has become a
major interest as well as the subject of a new course
@Rutgers
Two reasons why people share and spread the
word - psychological and Social motivations
Encode Emotions
...
Launching Soon
Questions?
Marshall Sponder
WebMetricsGuru Inc.
WebMetricsGuru.com
now.seo@gmail.com
@webmetricsguru
Thank
You!

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Social Data Success Factors Rubric

  • 1. Enterprise Social Data Success Factors 12/9/13 Orlando, Brands Only Summit Marshall Sponder WebMetricsGuru INC.
  • 2. What we will cover 1. Learn a simple approach to extend the utility of third party market research regarding your company, industry and competition using LinkedIn, Facebook and Twitter. 2. Understand the Social Data Readiness of your organization using the same approach. 3. Develop simple Rubrics that can work in any organization.
  • 3. Goal : Demonstrate a simple method you can use to better utilize Social Data and 3rd party research data in your organization
  • 5. Social Data is easier to work with, and potentially more valuable to develop in some industries, than others according to McKinsey
  • 6. Effectiveness of social data correlated to the number of analysts who are working with social data integration Source: LinkedIn – number of analysts working with social data from companies represented at this conference
  • 7. Social Data has several uses http://semphonic.blogs.com/semangel/2011/10/social-media-measurement-and-analytics.html
  • 8. Social Data is barely recognized in the business processes of companies represented at this conference http://semphonic.blogs.com/semangel/2011/10/social-media-measurement-and-analytics.html 14,436 Total 9 with Social in title 442 CRM Total 27 Social in title 2% 0 Social in Title 0% 3 with Social in Title 1% Source: LinkedIn 344 Total 144 Total 1522 Total 0 with Social in Title 4523 Total 4 have social in Title
  • 9. Social Data is often not formalized, standardized or centralized http://semphonic.blogs.com/semangel/2011/10/social-media-measurement-and-analytics.html 14,436 Total 9 with Social in title 442 CRM Total 27 Social in title 2% 0 Social in Title 0% 3 with Social in Title 1% Source: LinkedIn 344 Total 144 Total 1522 Total 106 PR with some connection to Social Media 31% 17 with some connection to Social Media 12% 213 with some connection to Social Media 14% 25 with some connection to Social Media 6% 0 with Social in Title 4523 Total 136 with some connection to Social Media 3% 4 have social in Title 37 with some connection to Social Media .3%
  • 11. Rubric: Is 1% your company's headcount made up of analysts working with Social Data? Hint: Use LinkedIn searches on company name where "analytics" or "analyst" http://www.clickz.com/clickz/column/2290887/the-1-percent-rubric-5-questions-leading-to-convergence
  • 12. 662,169 or 99.97% 2,088 or .3% Not enough Analysts - 0.3% of the employees of work with social data attending this event Employees of companies at this conference on Linkedin Analysts in those companies involved with social data integration
  • 13. Social Data Analysts may often lack visibility to the Exec Suite Hint: You can mine Followerwonk/Twitter, Facebook Graph Search, and LinkedIn to find out how many are visible in Social Media and what they are saying. http://www.clickz.com/clickz/column/2290887/the-1-percent-rubric-5-questions-leading-to-convergence
  • 14. Analysts working with Social Data are focused on growing the business
  • 15. LinkedIn Search Query generating the statistics appearing on the last few slides http://www.linkedin.com/vsearch/p?keywords=%22social%20medi a%22%20OR%20%22social%20data%22&title=Analytics%20OR%2 0Analyst&openAdvancedForm=true&titleScope=C&locationType=I& countryCode=us&f_CC=1720,1307,1550,2381,2532,1103,19722,1882, 1207,3364,1035,2213,1864,1431,1703,4725,2467,4399,1534,2127,360 0,3589,4969,1128,2380,2775,4037,1669,1841,4501,1116,4128,3460,1 231,157329,9286,2822,4599,3240,3863,369633,163009,163225,3411 ,2551,5670,3388,4207,2576548,1304385,1397,1602,163886,1597,425 5,165109,4768,157353,4647,1879,2677,4999,4345,4729,7616,5471,30 65,3433,3549,163347,163787,2109,165755,7887,9112,3409,1929,467 5,7639,1526,4427,1497,2987,163234,7262,166905,165022,5892,1641 78,2193,4960,9152,15080,3144,165888,15648,4593,7197,8791,16522 2,2818,9062,10111,5291,26195,40025,52730,13212,104992,12518,163 025,23858,1885,227303,2038,318858,6257,24099,232888,1002745 ,1503601,948895,165493,350986,1089241,1333236,2268220&rsid= 3126411384560508886&orig=MDYS
  • 16. Use this approach to look at any company’s culture Hint: Use Facebook Graph Search and Facebook Advertising - this is outside of the 1 percent head count search on LinkedIn. http://www.clickz.com/clickz/column/2290887/the-1-percent-rubric-5-questions-leading-to-convergence https://www.facebook.com/search/108146069213926/job-liker- union/employees/present/218566214841042/employees/present/intersect 4K 4 Execs
  • 17. Here’s a example: using LinkedIn Premium - 18 CXO/VP’s at 3M have a connection with Social Data http://www.linkedin .com/vsearch/p?type =people&keywords= %22social%20media %22%20OR%20%22 social%20data%22& orig=FCTD&rsid=31 26411384646507771 &pageKey=voltron_ people_search_inter nal_jsp&openFacets =N,G,CC,SE&f_CC= 1864&f_SE=3,4
  • 18. Executives can use LinkedIn and Facebook Data to get a quick snap shot at the Convergence Readiness of your organization http://www.clickz.com/clickz/column/2290887/the-1-percent-rubric-5-questions-leading-to-convergence
  • 19. Methodology can be used to extend 3rd party research such as Altimter http://www.slideshare.net/Alt imeter/slides-social-data- intelligence-webinar-by- susan-etlinger
  • 20. LinkedIn can provide organizations attending this conference with additional data to better leverage 3rd party market research Source: LinkedIn Searches - 5042 accounts total Sensor data, wearable computers and augmented reality are where the next business boom lies but there are few resources yet devoted to this area.
  • 21. Social Data across functions of organizations at this conference Note: LinkedIn's Taxonomy doesn't match the categories Altimeter used when devising their survey and the results are not an exact match.
  • 23. 1. Use LinkedIn to extend out Third Party Survey Data (Qualitative Data)
  • 24. 2. Organizations can better understand their Social Data readiness using LinkedIn, Facebook and Twitter
  • 25. 3. Social Data needs to be formalized so it can be used at an Enterprise Level Source: http://dionhinchcliffe.com/2012/05/01/social-business-in-australia-in-2012/
  • 27. Facegroup » Twitter Video Virality - Chris Hadfield Understanding how social media spreads has become a major interest as well as the subject of a new course @Rutgers
  • 28. Two reasons why people share and spread the word - psychological and Social motivations