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Joseph Wilson
jwilson@marsdd.com

www.josephwilson.ca
www.treehousegroup.org
Agenda
What is a value proposition?

Examples

Dimensions of value

Your target customer

Personalizing your value proposition

The strategy canvas

The buyer utility grid
MaRS Advisors 

EIRs (Entrepreneurs in Residence) 

Venture Capitalists

Investor relations professionals (Equicom)


PROBLEM #1: 
Defining a value proposition
Talking With Scientists:
What do you do?
Who cares?
“Explain the value of your company, not the
technology behind it.”

“Your grandmother should understand your
business.”

“Will I want to tell people at the next cocktail party
I’m at?”
A value proposition is a
statement of the unique benefits
delivered by your offering to the
target customer
The value proposition statement may
consist of several components:

1. What your product is

2. The target customer

3. The value you provide

4. Why your product is unique
Good: “Winners is     Bad: “Winners is an
the only              off-price
department store      department store
that offers fashion   owned by TJX that
conscious             employs
consumers the         international
latest brand          sourcing and
names for up to       buying power.”
60 per cent off.”
unique
                                         what
“Winners is the only department 
                                       customer

store that offers fashion conscious

consumers the latest brand
                                      value
names for up to 60 per cent off.”
Good: “Google is        Bad: “Google uses a
the world’s largest     patented page-
search engine that      ranking algorithm
allows internet         to make money
users to find            through ad
relevant                placement.”
information
quickly and easily.”
unique

“Google is the world’s largest
                             what
search engine that allows
                                  customer

internet users to find relevant
                                       value
information quickly and easily.”
Good: “A1 Industries    Bad: “A1 Industries
has developed a         has discovered a
cheap and easily        chemical isomer
applied additive that   that bonds with
allows paint            carbon to allow an
manufacturing           overall reduction in
companies to reduce     VOC emissions.”
the environmental
impact of their
products”
unique
“A1 Industries has developed a

cheap and easily applied
                              what
additive that allows paint
         customer

manufacturing companies to
                                    value
reduce the environmental impact

of their products”
Templates
Templates
Selling to                                           Selling to
  Customer
                                            Business
                                Usability
                      Health
                Lower risk

           Aesthetics
                          Saving time
           Status
                                   Saving/making money
         Newness
                                                    Enabling function
Self-Actualization
                                                    Convenience
     Environmental
                                                 Quality
              Ethical
      Social
                            Inclusion
        Customizable
Selling to                                           Selling to
  Customer
                                            Business
                                Usability
                      Health
                Lower risk

           Aesthetics
                          Saving time
           Status
                                   Saving/making money
         Newness
                                                    Enabling function
Self-Actualization
                                                    Convenience
     Environmental
                                                 Quality
              Ethical
      Social
                            Inclusion
        Customizable
Selling to
          Business
Lower risk

  Saving time

        Saving/making money

       Enabling function

       Convenience

    Quality

 Customizable
Selling to
          Business
Lower risk

   Saving time

        Saving/making money

       Enabling function

       Convenience

    Quality

 Customizable
Selling to
          Business
Lower risk

   Saving time

      Saving/making money

       Enabling function

       Convenience

    Quality

 Customizable
Selling to
          Business
Lower risk

   Saving time

      Saving/making money

       Enabling function

       Convenience

    Quality

 Customizable
Selling to
          Business
Lower risk

   Saving time

      Saving/making money

       Enabling function

       Convenience

    Quality

 Customizable
Selling to
          Business
Lower risk

   Saving time

      Saving/making money

       Enabling function

       Convenience

    Quality

 Customizable
Selling to
          Business
Lower risk

   Saving time

      Saving/making money

       Enabling function

       Convenience

    Quality

 Customizable
Selling to
                             Business
                   Lower risk
B2B Sales:
                      Saving time

                         Saving/making money
- Rational 
                          Enabling function
decision making
                          Convenience

                       Quality

- Overt values
     Customizable
Selling to                                           Selling to
  Customer
                                            Business
                                Usability
                      Health
                Lower risk

           Aesthetics
                          Saving time
           Status
                                   Saving/making money
         Newness
                                                    Enabling function
Self-Actualization
                                                    Convenience
     Environmental
                                                 Quality
              Ethical
      Social
                            Inclusion
        Customizable
Selling to
  Customer
                  Usability

                       Health

           Aesthetics

           Status

         Newness

Self-Actualization

     Environmental

              Ethical

                      Social
                      Inclusion
Selling to
  Customer
                  Usability

                       Health

           Aesthetics

           Status

         Newness

Self-Actualization

     Environmental

              Ethical

                      Social
                      Inclusion
Selling to
  Customer
                  Usability

                       Health

           Aesthetics

           Status

         Newness

Self-Actualization

     Environmental

              Ethical

                      Social
                      Inclusion
Selling to
  Customer
                  Usability

                       Health

           Aesthetics

           Status

         Newness

Self-Actualization

     Environmental

              Ethical

                      Social
                      Inclusion
Selling to
  Customer
                  Usability

                       Health

           Aesthetics

           Status

         Newness

Self-Actualization

     Environmental

              Ethical

                      Social
                      Inclusion
Selling to
  Customer
                Usability

                      Health

          Aesthetics

          Status

        Newness

Self-Actualization

    Environmental

             Ethical

                    Social
                    Inclusion
Selling to
  Customer
                  Usability

                       Health

           Aesthetics

           Status

         Newness

Self-Actualization

     Environmental

              Ethical

                      Social
                      Inclusion
Selling to
  Customer
                  Usability

                       Health

           Aesthetics

           Status

         Newness

Self-Actualization

     Environmental

              Ethical

                      Social
                      Inclusion
Selling to
  Customer
                  Usability

                       Health

           Aesthetics

           Status

         Newness

Self-Actualization

     Environmental

              Ethical

                      Social
                      Inclusion
Selling to
  Customer
                  Usability

                       Health
            B2C Sales:
           Aesthetics

           Status

         Newness
                                          - Emotional 
                                          decision making
Self-Actualization

     Environmental

              Ethical
                    - Latent values
                      Social
                      Inclusion
Selling to                                           Selling to
  Customer
                                            Business
                                Usability
                      Health
                Lower risk

           Aesthetics
                          Saving time
           Status
                                   Saving/making money
         Newness
                                                    Enabling function
Self-Actualization
                                                    Convenience
     Environmental
                                                 Quality
              Ethical
      Social
                            Inclusion
        Customizable
Get out of your office
Day in the Life Scenario
              Before

              Current       Problem
              situation
    encountered &
              & desired     economic
              outcome
      consequences


              After

Ernie: 
      Enabling      New
fixes          factors of    outcomes and
airplanes
    your          economic
              product
      rewards
Get in the head of your customer
MaRS Market Intelligence Databases

                    1. Access to reports from
                          20 databases
                      2. Access to industry
                    analysts through inquiry
                              time
Industry specific
    vendors                                     Multiple Industry
                                                coverage vendors
       IDC
    Forrester                                   Frost & Sullivan
     Gartner                                     BCC Research
  Lux Research                                   Total Patents
Cleantech Group                                   Datamonitor
                          Aggregator of
Thomson Pharma                                  Venture Source
                          other vendor
    MedTrack                                      Innography
                            resources
Business Insights
      Recap               Dialog Pro
                        Market Research
                            Factiva
                                                          Key:
                                                          Red – ICT
                                                          Green – Cleantech &
                                                          Nanotech
                                                          Blue – Life Sciences
Prioritize your market segments

  Who   has the most compelling problem?
  Who   has the biggest financial problem?
  Which   market is easiest to access? 
  What
      values do you bring your target
 customer?
“A1 Industries has developed a

cheap and easily applied

additive that allows paint

manufacturing companies to

reduce the environmental impact

of their products”
“A1 Industries has developed a

cheap and easily applied

additive that allows _________    

_________________________ to

reduce the environmental impact

of their products”
“A1 Industries has developed a

cheap and easily applied

additive that allows plastic chair 

manufacturers to 

reduce the environmental impact

of their products”
“A1 Industries has developed a

cheap and easily applied

additive that allows ____________

______________ to 

reduce the environmental impact

of their products”
“A1 Industries has developed a

cheap and easily applied

additive that allows solar panel 

manufacturers to

reduce the environmental impact

of their products”
Different stakeholders have "
                    different values 
Stakeholder       Values
Teacher           - Saving time, curriculum-aligned, engaging
                  students, simple to set up and deliver,
Student           - Fun, building self-confidence and social inclusion
Parent            - Helping their child socially, academically,
Principal         - Raising standardized scores, addressing priorities
                  of the board (bullying, lowering suspension rates)
Superintendent    - Addressing priorities of board, increasing
                  communication between “family” of schools
Trustee           - Get re-elected, broader community engagement;
Ministry          - Broad policy: raising achievement, reducing
                  achievement gaps, increase public confidence
Procurement       - Buy software and textbooks that are proven
officer           effective, that teachers will use.
customer

“Google is the world’s largest search
engine that allows internet users to find
relevant information quickly and
easily.”
end user

“Google is the world’s largest search
engine that allows internet users to find
relevant information quickly and
easily.”
                                  customer


“Google is the world’s largest search
engine that gives advertisers access to
millions of potential customers by
personalizing ads based on searched
content.”
Double-sided business models
Double-sided business models

“The PeePoo Bag is a cheap, disposable outlet
for human waste, providing a hygienic option
for refugees in camps across East Africa.”

“The PeePoo Bag is a cheap, disposable outlet
for human waste that turns into high quality
fertilizer, perfect for low income East-African
farmers to increase yield and avoid using
expensive fossil fuel-based fertilizers.”
Product differentiation
  High 
               How does your
               business rate on that
               criteria?
Medium


                                               What is the criteria
                                               people use when
   Low
                                        solving their
                                               problem?




                                 Blue Ocean Strategy, Kim & Mauborgne, Harvard 2005
Product differentiation



         The goal is not to be the
         highest in each category,
         but to have a unique profile
         that highlights where your
         value lies.




                Blue Ocean Strategy, Kim & Mauborgne, Harvard 2005
How do customers                                             How do customers
perform research on the     Added do your
                               How Value
                    maintain the
product they want to             consumers use               product over
buy?
                            your product? 
             time?




               How do you          How do you                      How do your
               deliver the         support the use of              customers dispose
               product to your     the product?
                   of your product? 
               customers? 




                                          Blue Ocean Strategy, Kim & Mauborgne, Harvard 2005
Adding Value: on-line banking




                Blue Ocean Strategy, Kim & Mauborgne, Harvard 2005
Summary

The value proposition statement may
consist of several components:

1. What your product is

2. The target customer

3. The value you provide

4. Why your product is unique


   Go home and write one!
Joseph Wilson
jwilson@marsdd.com

www.josephwilson.ca
www.treehousegroup.org

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Entrepreneurship101 - Designing a Value Proposition with Joseph Wilson

  • 1.
  • 3. Agenda What is a value proposition? Examples Dimensions of value Your target customer Personalizing your value proposition The strategy canvas The buyer utility grid
  • 4. MaRS Advisors EIRs (Entrepreneurs in Residence) Venture Capitalists Investor relations professionals (Equicom) PROBLEM #1: Defining a value proposition
  • 6. What do you do? Who cares? “Explain the value of your company, not the technology behind it.” “Your grandmother should understand your business.” “Will I want to tell people at the next cocktail party I’m at?”
  • 7. A value proposition is a statement of the unique benefits delivered by your offering to the target customer
  • 8. The value proposition statement may consist of several components: 1. What your product is 2. The target customer 3. The value you provide 4. Why your product is unique
  • 9. Good: “Winners is Bad: “Winners is an the only off-price department store department store that offers fashion owned by TJX that conscious employs consumers the international latest brand sourcing and names for up to buying power.” 60 per cent off.”
  • 10. unique what “Winners is the only department customer store that offers fashion conscious consumers the latest brand value names for up to 60 per cent off.”
  • 11. Good: “Google is Bad: “Google uses a the world’s largest patented page- search engine that ranking algorithm allows internet to make money users to find through ad relevant placement.” information quickly and easily.”
  • 12. unique “Google is the world’s largest what search engine that allows customer internet users to find relevant value information quickly and easily.”
  • 13. Good: “A1 Industries Bad: “A1 Industries has developed a has discovered a cheap and easily chemical isomer applied additive that that bonds with allows paint carbon to allow an manufacturing overall reduction in companies to reduce VOC emissions.” the environmental impact of their products”
  • 14. unique “A1 Industries has developed a cheap and easily applied what additive that allows paint customer manufacturing companies to value reduce the environmental impact of their products”
  • 17. Selling to Selling to Customer Business Usability Health Lower risk Aesthetics Saving time Status Saving/making money Newness Enabling function Self-Actualization Convenience Environmental Quality Ethical Social Inclusion Customizable
  • 18. Selling to Selling to Customer Business Usability Health Lower risk Aesthetics Saving time Status Saving/making money Newness Enabling function Self-Actualization Convenience Environmental Quality Ethical Social Inclusion Customizable
  • 19. Selling to Business Lower risk Saving time Saving/making money Enabling function Convenience Quality Customizable
  • 20. Selling to Business Lower risk Saving time Saving/making money Enabling function Convenience Quality Customizable
  • 21. Selling to Business Lower risk Saving time Saving/making money Enabling function Convenience Quality Customizable
  • 22. Selling to Business Lower risk Saving time Saving/making money Enabling function Convenience Quality Customizable
  • 23. Selling to Business Lower risk Saving time Saving/making money Enabling function Convenience Quality Customizable
  • 24. Selling to Business Lower risk Saving time Saving/making money Enabling function Convenience Quality Customizable
  • 25. Selling to Business Lower risk Saving time Saving/making money Enabling function Convenience Quality Customizable
  • 26. Selling to Business Lower risk B2B Sales: Saving time Saving/making money - Rational Enabling function decision making Convenience Quality - Overt values Customizable
  • 27. Selling to Selling to Customer Business Usability Health Lower risk Aesthetics Saving time Status Saving/making money Newness Enabling function Self-Actualization Convenience Environmental Quality Ethical Social Inclusion Customizable
  • 28. Selling to Customer Usability Health Aesthetics Status Newness Self-Actualization Environmental Ethical Social Inclusion
  • 29. Selling to Customer Usability Health Aesthetics Status Newness Self-Actualization Environmental Ethical Social Inclusion
  • 30. Selling to Customer Usability Health Aesthetics Status Newness Self-Actualization Environmental Ethical Social Inclusion
  • 31. Selling to Customer Usability Health Aesthetics Status Newness Self-Actualization Environmental Ethical Social Inclusion
  • 32. Selling to Customer Usability Health Aesthetics Status Newness Self-Actualization Environmental Ethical Social Inclusion
  • 33. Selling to Customer Usability Health Aesthetics Status Newness Self-Actualization Environmental Ethical Social Inclusion
  • 34. Selling to Customer Usability Health Aesthetics Status Newness Self-Actualization Environmental Ethical Social Inclusion
  • 35. Selling to Customer Usability Health Aesthetics Status Newness Self-Actualization Environmental Ethical Social Inclusion
  • 36. Selling to Customer Usability Health Aesthetics Status Newness Self-Actualization Environmental Ethical Social Inclusion
  • 37. Selling to Customer Usability Health B2C Sales: Aesthetics Status Newness - Emotional decision making Self-Actualization Environmental Ethical - Latent values Social Inclusion
  • 38. Selling to Selling to Customer Business Usability Health Lower risk Aesthetics Saving time Status Saving/making money Newness Enabling function Self-Actualization Convenience Environmental Quality Ethical Social Inclusion Customizable
  • 39. Get out of your office
  • 40. Day in the Life Scenario Before Current Problem situation encountered & & desired economic outcome consequences After Ernie: Enabling New fixes factors of outcomes and airplanes your economic product rewards
  • 41. Get in the head of your customer
  • 42. MaRS Market Intelligence Databases 1. Access to reports from 20 databases 2. Access to industry analysts through inquiry time Industry specific vendors Multiple Industry coverage vendors IDC Forrester Frost & Sullivan Gartner BCC Research Lux Research Total Patents Cleantech Group Datamonitor Aggregator of Thomson Pharma Venture Source other vendor MedTrack Innography resources Business Insights Recap Dialog Pro Market Research Factiva Key: Red – ICT Green – Cleantech & Nanotech Blue – Life Sciences
  • 43. Prioritize your market segments   Who has the most compelling problem?   Who has the biggest financial problem?   Which market is easiest to access?   What values do you bring your target customer?
  • 44. “A1 Industries has developed a cheap and easily applied additive that allows paint manufacturing companies to reduce the environmental impact of their products”
  • 45. “A1 Industries has developed a cheap and easily applied additive that allows _________ _________________________ to reduce the environmental impact of their products”
  • 46. “A1 Industries has developed a cheap and easily applied additive that allows plastic chair manufacturers to reduce the environmental impact of their products”
  • 47. “A1 Industries has developed a cheap and easily applied additive that allows ____________ ______________ to reduce the environmental impact of their products”
  • 48. “A1 Industries has developed a cheap and easily applied additive that allows solar panel manufacturers to reduce the environmental impact of their products”
  • 49. Different stakeholders have " different values Stakeholder Values Teacher - Saving time, curriculum-aligned, engaging students, simple to set up and deliver, Student - Fun, building self-confidence and social inclusion Parent - Helping their child socially, academically, Principal - Raising standardized scores, addressing priorities of the board (bullying, lowering suspension rates) Superintendent - Addressing priorities of board, increasing communication between “family” of schools Trustee - Get re-elected, broader community engagement; Ministry - Broad policy: raising achievement, reducing achievement gaps, increase public confidence Procurement - Buy software and textbooks that are proven officer effective, that teachers will use.
  • 50. customer “Google is the world’s largest search engine that allows internet users to find relevant information quickly and easily.”
  • 51. end user “Google is the world’s largest search engine that allows internet users to find relevant information quickly and easily.” customer “Google is the world’s largest search engine that gives advertisers access to millions of potential customers by personalizing ads based on searched content.”
  • 53. Double-sided business models “The PeePoo Bag is a cheap, disposable outlet for human waste, providing a hygienic option for refugees in camps across East Africa.” “The PeePoo Bag is a cheap, disposable outlet for human waste that turns into high quality fertilizer, perfect for low income East-African farmers to increase yield and avoid using expensive fossil fuel-based fertilizers.”
  • 54. Product differentiation High How does your business rate on that criteria? Medium What is the criteria people use when Low solving their problem? Blue Ocean Strategy, Kim & Mauborgne, Harvard 2005
  • 55. Product differentiation The goal is not to be the highest in each category, but to have a unique profile that highlights where your value lies. Blue Ocean Strategy, Kim & Mauborgne, Harvard 2005
  • 56. How do customers How do customers perform research on the Added do your How Value maintain the product they want to consumers use product over buy? your product? time? How do you How do you How do your deliver the support the use of customers dispose product to your the product? of your product? customers? Blue Ocean Strategy, Kim & Mauborgne, Harvard 2005
  • 57. Adding Value: on-line banking Blue Ocean Strategy, Kim & Mauborgne, Harvard 2005
  • 58. Summary The value proposition statement may consist of several components: 1. What your product is 2. The target customer 3. The value you provide 4. Why your product is unique Go home and write one!