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Customer Development and Keyser Soze
1.
Customer Development:
Kool-Aid, Case Studies and a Book Patrick Vlaskovits @vlaskovits, CustDev.com Los Angeles Lean Startup Circle Meetup at Coloft in Santa Monica May 18, 2010 Hashtags: #LeanStartup #CustDev #LeanLA
2.
3.
Steve Blank’s Four
Steps of Customer Development
4.
Customer Development =
“Nor Cal Kool-Aid”?
5.
Case Study #1:
ProProfs.com (Over 300,000 registered users.)
6.
“ Paper is
the enemy.” ProProfs online quizzes replace paper quizzes.
7.
New design is
rolled out. Users complain.
8.
Founder gets on
the phone with paying customers.
9.
Something missing.
10.
Founder has “Keyser
Soze” moment.
11.
Guess what?
Everything you know is wrong.
12.
13.
14.
15.
16.
17.
Screenshot in Photoshop:
#1
18.
Screenshot in Photoshop:
#2
19.
Screenshot in Photoshop:
#3
20.
Screenshot in Photoshop:
#4
21.
Letter of Intent
text available at: http://bit.ly/CustDevLOI
22.
23.
24.
I continue drinking
the “Nor Cal Kool-Aid”.
25.
Then I have
a “Keyser Soze” moment.
26.
27.
28.
29.
30.
31.
32.
33.
Figure from the
Entrepreneur’s Guide to Customer Development: Lean Startup: Customer and Product Development Interrelatedness
Download now