This is the English translation for a presentation we did at a multinational software company. It includes several case studies how companies are creating content to share in Social Media.
2. Create A Culture Based on Community
Create an image that gives confidence and trust
Cultivate genuine relationships
Listen, offer help and create conversation
Give with sincerity and generosity
Offer to connect people to other people
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4. Integrating Social Media In A Company
Objectives
Social
Culture
Change Listen Media
Strategy
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5. Twitter-
Linked In-
Buzz, Microblogging,
What are they saying Contacts, Conversations,
about your brand Groups
Social Media
Marketing
Blog-
Facebook-
Articles & Information,
Promote events, Brand
Search Engine
awareness
Optimization (SEO)
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6. Process To Engage & Participate In Social Media
Plan
Listen Create
Analyze Share
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8. “Social Objects”
• Photos on Flickr
• Videos on You Tube
• Events (Twitvite, Facebook, Plancast)
• Bookmarks on Delicious
• Documents on Scribd
• Powerpoints, PDF’s on Slideshare
• Comments on blogs
• Check-ins on Foursquare
Source for term “Social Objects”: Brian Solis
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9. SMO + SEO = Amplification In
Traditional Web & In Social Media
• SMO = Social Media Optimization
Distribution of social objects and be able to be
found in the search engines and social media.
• SEO = Search Engine Optimization
Search engine rankings and positioning.
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14. Corporate Blog Strategy
•Informative articles and benefits about your
brand
•News updates to new subscribers or
members.
•Press page
•Training videos
•Industry articles
•Articles with questions to the community,
statistics, market trends, world news, etc.
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16. IBM Social Media Strategy:
•Decentralized
•Involve the employees in planning social media
•Employees write the initiatives to feel empowered
• Give them the tools (i.e. technical platform)
•Utilize “Crowd Sourcing”
http://www.ibm.com/blogs/zz/en/index.html
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17. Internal Social Media for IBM Employees:
Social Blue
http://www.research.ibm.com/social/projects_socialblue.ht
ml
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20. •4.25 hours – Average time per week reading
technology content.
•Colleagues are the primary source in the buying
process.
•83% have at least one Social Media account.
•White papers are the first resource used to be up to
date with the new technologies.
•46% receive their information via social media
specialized in B2B.
Statistics from idgenterprise.com
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26. Results In the First Month
•12,000 new visitors to the Eloqua blog(blog was ranked on
top B2B blog for two months.)
•35,000 downloads/views.
•2,600 tweets.
•56 comments on other blogs.
•11 comments/tweets on AdAge Power150.
•Praise from Scott Monty (Ford), Jeffrey Hayzlett (celebrity
CMO), Jennifer Aaker (Stanford), David Armano (Edelman),
et al.
•43% increase in traffic to the blog.
•21% increase in “demo views” ( the best indicator in the
buying process.)
•12% increase to Eloqua.com website.
•14% decrease in bounce rate to website.
Source: http://groundswelldiscussion.com/groundswell/awards2010/detail.php?id=462
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27. Case Study
Orange
A European Multinational Company
In Telecommunications
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28. Utilize a Monitoring Tool To
Listen To Conversations (Synthesio)
•Identify influential forums.
•Listen to conversations.
•Analyze comments on forums.
•Pass on the information to web consultants.
specialized in customer service and participation in
social media.
•Identify the most active contributors.
• Develop conversations and offer them help.
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29. Results In Less Than A Year:
•100,000 increase in visitors to the forum.
•100,000 decrease in customer service phone
calls.
•100,000 decrease in calls led to savings of
millions of Euros.
•Capacity to pay attention to the competitor
errors led to implementing new offers.
Source:
http://groundswelldiscussion.com/groundswell/awards2010/detail.php?id=474
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44. •Established Quickbooks as a resource
for small businesses.
• 3 million visitors per year.
•50% annual growth rate.
•Reduction of costs & telephone costs
by 90%.
•Indirectly generated sales.
http://community.intuit.com/quickbooks
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45. Creative Examples
In Social Media
http://www.youtube.com/intel
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53. Community Manager
•Identify potential clients
•Identify influencers
•Create content for members of the
community
•Interaction with the community
•Brand monitoring
•Reputation monitoring
•Observe changes and advice from the
community
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62. Benefits
• Opportunity to learn from the community: Which
services the consumer wants so the brand can create
it and offer it to them.
• Have a pulse of the market: What are the current
trends.
• Receive free information directly from the consumer
instead of investing in focus groups and research.
• Be known in Social Media as a trusted brand.
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63. Why Is It Effective?
Personal reference: An honest conversation in social media
about your brand is more effective than buying publicity.
Establish relationships in the market: Forming your business
based on the needs of the clients keeps them loyal and happy.
Social proof: When other people see positive buzz about a brand
in Social Media, it automatically creates trust and the desire to
do business with the brand.
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64. For more information:
305-710-1311
Blanca Stella Mejia
Social/Mobile Consultant
blanca@vizred.com
Lee Hodson
Web Developer
leehodson@vizred.com
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65. SERVICES
SOCIAL MEDIA MARKETING
MOBILE MARKETING Vizred is focused on
LOCAL SEARCH MARKETING delivering online
SOCIAL WEBSITES, MEMBER WEBSITES digital solutions to
E-COMMERCE WEBSITES the small to mid-
SOCIAL NETWORK WEBSITES
sized businesses.
INTERNET MARKETING
REPUTATION MANAGEMENT
SEO