The document discusses how to build an engaged team or "E-TEAM". It outlines three key steps: trust people by displaying competence, caring for their interests, and having high expectations; value people by providing constructive feedback and acting as a servant leader; build a team by understanding unspoken issues, fostering trust and cooperation, showing respect, and encouraging social interaction outside of work. An E-TEAM is a fully engaged team where people feel personally bound and take pride in the organization.
4. Ask a few questions
• Personally and emotionally bound to the organization?
• Take pride in recommending to other people?
• Feel a close attachment to organization?
Vivek Hattangadi 4Building an E-TEAM
5. Three steps to build an E-TEAM
• Trust people
• Value people
• Build a team
Vivek Hattangadi 5Building an E-TEAM
11. Value people
Apply the Principles of Servant Leadership
The King [the leader, the VP/CEO in
pharma] shall consider as good, not
what pleases himself but what
pleases his subjects [The field staff
– medical representatives]
The king [the leader, the VP/CEO in
pharma] is a paid servant and
enjoys the resources of the state
together with the people
Chanakya interpreted
for pharma
Vivek Hattangadi 11
16. Build a team
Man is a social animal. Encourage social interaction amongst team members.
Vivek Hattangadi 16Building an E-TEAM
17. Build a team
Spend time with team members outside work, informally
Vivek Hattangadi 17Building an E-TEAM
18. That’s about the E-Team
Now something more!
Vivek Hattangadi Building an E-TEAM 18
19. Edition III of the only book on pharma brand management in Asia and Africa
Vivek Hattangadi 19Building an E-TEAM
20. A book for First-Line Leaders of the Pharma Industry
Has autobiographical sketches of four pharma personalities who rose
from medical representatives to CEOs / MDs
Vivek Hattangadi 20Building an E-TEAM