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WHY

CUSTOMER
ENGAGEMENT

MATTERS

Inspiring Quotes
Bus

From Nine iness Leaders

VISIONCRITIC/ L®
Showing customers the

love and respect they deserve
has never been more critical. 

Customers today have
more Choices tha...
Here are nine quotes from
respected business leaders
that will inspire you
and your team to
ENGAGE YOUR

CUSTOMERS. 

V| S...
Customers are assets
to be cared for and
nurtured. 

— Jeanne Bliss, 
author of Chief Customer Officer

VISIONCRITICAF
The customer
is the boss. 

- A. G. Lafley,  CEO, 
Procter and Gamble

V| S|ONCR| I|CAL°
To get customers,  you
need to go from the
heart to the brain to

the wallet. 

— Gary Vaynerchuk,  entrepreneur, 
author ...
Truly listening is hearing
the needs of the customer, 
understanding those
needs and making sure the
company recognizes th...
If your customers are made
to feel as if they are
outsiders,  they will eventually
find a competitor who makes
them feel b...
Find a way to be
personal with your
customers and
connect with them
on a human level. 

— Andrew Reid,  Founder and Chief
...
Ignorance of
customer needs is not
excuse for marketing
that isn’t useful or
effective. 

— Jay Baer,  best—selling author...
Community is much more
than belonging to
something;  it’s about doing
something together that
makes belonging matter. 

- ...
Listening to feedback
makes customers feel
more appreciated and
part of the value creation
process. 

- Ray Poynter, 
Dire...
LEARN MORE. 
Download The Four Tenets of
Customer Love to learn how
embodying the ideals of love helps
you deliver better ...
FEDURTENETS
CUSTOMER LOVE
For more marketing insights, 
subscribe to our blog: 

visioncritical. com/ blog

/ |SlONCRllIlCAL‘°
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Why Customer Engagement Matters: Inspiring Quotes from Business Leaders

Download to read offline

Showing customers the love and respect they deserve has never been more critical.

Customers today have more choices than ever. Thanks to social media, they have louder voices. And they have more opportunities to amplify their message.

Here are nine quotes from business leaders like Gary Vaynerchuk, Shep Hyken and Jay Baer that speak to the importance of customer engagement today.

To learn more, download the free ebook The Four Tenets of Customer Love: http://ow.ly/QP97h

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Why Customer Engagement Matters: Inspiring Quotes from Business Leaders

  1. 1. WHY CUSTOMER ENGAGEMENT MATTERS Inspiring Quotes Bus From Nine iness Leaders VISIONCRITIC/ L®
  2. 2. Showing customers the love and respect they deserve has never been more critical. Customers today have more Choices than ever. Thanks to social media, they have louder voices. And they have more opportunities to amplify their message.
  3. 3. Here are nine quotes from respected business leaders that will inspire you and your team to ENGAGE YOUR CUSTOMERS. V| S|ONCR| I|CAL°
  4. 4. Customers are assets to be cared for and nurtured. — Jeanne Bliss, author of Chief Customer Officer VISIONCRITICAF
  5. 5. The customer is the boss. - A. G. Lafley, CEO, Procter and Gamble V| S|ONCR| I|CAL°
  6. 6. To get customers, you need to go from the heart to the brain to the wallet. — Gary Vaynerchuk, entrepreneur, author and social media influencer VISIONCRIIICAF
  7. 7. Truly listening is hearing the needs of the customer, understanding those needs and making sure the company recognizes the opportunities they present. — Frank Eliason, Global Director of Client Experience Team at Citi VISIONCRITICAF
  8. 8. If your customers are made to feel as if they are outsiders, they will eventually find a competitor who makes them feel better about doing business with them. — Shep Hyken, author of The Cult of the Customer and The Amazement Revolution VISIONCRITIC/ L®
  9. 9. Find a way to be personal with your customers and connect with them on a human level. — Andrew Reid, Founder and Chief Product Officer, Vision Critical VISIONCRIIICALQ
  10. 10. Ignorance of customer needs is not excuse for marketing that isn’t useful or effective. — Jay Baer, best—selling author and founder of Convince & Convert VISIONCRITIC/ L‘°
  11. 11. Community is much more than belonging to something; it’s about doing something together that makes belonging matter. - Brian Solis, digital analyst and principal at Altimeter Group VISIONCRIIIC/ L‘°
  12. 12. Listening to feedback makes customers feel more appreciated and part of the value creation process. - Ray Poynter, Director, Vision Critical University VlS| ONCRll. '|CAL°
  13. 13. LEARN MORE. Download The Four Tenets of Customer Love to learn how embodying the ideals of love helps you deliver better products and more refined services to your customers.
  14. 14. FEDURTENETS CUSTOMER LOVE
  15. 15. For more marketing insights, subscribe to our blog: visioncritical. com/ blog / |SlONCRllIlCAL‘°
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Showing customers the love and respect they deserve has never been more critical. Customers today have more choices than ever. Thanks to social media, they have louder voices. And they have more opportunities to amplify their message. Here are nine quotes from business leaders like Gary Vaynerchuk, Shep Hyken and Jay Baer that speak to the importance of customer engagement today. To learn more, download the free ebook The Four Tenets of Customer Love: http://ow.ly/QP97h

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