Personal Information
Unternehmen/Arbeitsplatz
London, United Kingdom United Kingdom
Beruf
Experienced Management Consultant and Senior Executive
Branche
Apparel / Fashion
Webseite
www.linkedin.com/in/vdimitroff
Info
Extensive management consulting career - leading major transformation programmes at blue-chip clients (telecoms, financial services, retail, travel and transport, media and technology), resulting in record performance and winning prestigious awards. Often acting as interim executive on significant change programs.
Prior to that held senior corporate roles with technology-intensive companies in diverse industry sectors. Positions up to VP and 'C' level (Commercial, Marketing, Business development), international business experience. Leveraging this corporate background today in interim management engagements.
Multi-cultural, multi-lingual, highly numerate and analytical, strong commuicat...
Tags
customer
loyalty
crm
strategy
social
segmentation
stakeholder
relationship
network
customer experience
segment
value
model
2.0
viral
one-to-one
experience
analytics
engagement
contact centre
call centre
retention
ugc
mobile
fixed
behaviour
cem
omnichannel
framework
interaction
operations
multichannel
marketing
implement
telecom
operationalize
influence
ltv
cost
clv
practical
lifetime
customer segment
behavior
needs
demographics
market
customer segmentation
insight
modelling
e-business
ebusiness
e-commerce
ecommerce
portal
site
online
web
design
functionality
usability
usage
member
blog
weblog
tracking
customization
customisation
performance
motivation
staff
employee
telecoms
convergence
web 2.0
social network
community
customer centricity
customer-centric
attitude
lifestyle
demographic
Mehr anzeigen
- Präsentationen
- Dokumente
- Infografiken