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Internal Social and Collaboration presented at 18F
- 1. Thomas Vander Wal 19 June 2015 18F - Washington, DC Internal Social / Collaboration
- 2. Thomas Vander Wal 19 June 2015 18F - Washington, DC Internal Social / Collaboration
- 4. Designing, developing, and / or managing social platforms since 1996 Model of Attraction (2002) Come to Me Web (2004) Folksonomy (2004) 60+ Social Lenses (2008) Connected Company (2010)
- 5. Why Internal Social / Collaboration
- 6. Common connected working space Knowledge sharing captured Working out loud
- 7. Knowledge and Work Flows
- 8. Email: Where knowledge goes to die Knowledge R. I. P.
- 9. Closed Nodes • Top down • Approval-centric • Slow to spread • Slow to change • Knowledge buried • Training focussed • Email • Document repository • White papers • Policy documents
- 10. Open Nodes • Emergent • Sharing-centric • Nimble and adaptive • Constantly changing • Knowledge searchable and linked • Helping focussed • Open digital conversation • Collaborative and collective living documents • All history and transitions viewable and available • Conversations around objects and links to objects with objects often in clear sight
- 11. In the long run, what went into making the decision has more value than the decision.
- 12. External Social Media vs. Internal
- 13. External social, > 10% of customers active is success
- 15. Email in orgs took 5+ years to get to ~99%
- 16. Social web often focuses on edge cases, not mainstream
- 17. Understand how the remaining 90% are social
- 18. Everynow
- 19. Everynow is: The expression of the breadth and spectrum of the gap implied by William Gibson’s, “The future is already here - it is just not evenly distributed.”
- 20. Everynow is: The breadth and gaps in the diversity of mental models What “current” / “modern” technologies are people comfortable with
- 21. It is essential to get the foundation right
- 22. Who and Where Internal Trusted Partners External Citizens
- 23. Solid Skills on the Team Community Manager Social Interaction Designer Social Scientists Knowledge Manager UX / User Research IT Dev / Integrator Change Manager
- 26. Spark
- 27. Campfire
- 28. Bonfire
- 29. Torch
- 31. Personal
- 32. Collective
- 33. Team / Group / Community / Network
- 34. Collaborative
- 35. Walled Gardens vs. Open Sharing
- 36. Closed groups as default
- 37. Lack of comfort with open sharing
- 38. Comfortable spaces with permeable walls
- 39. Donald Appleyard’s “Livable Streets”
- 40. The 4 rings of enterprise social tools
- 41. Tools Enterprise Social Tool: Components for Success
- 42. Tools Interface / Ease of Use Enterprise Social Tool: Components for Success Capabilities
- 43. Tools Interface / Ease of Use Sociality Capabilities Intelligence & Business Needs Enterprise Social Tool: Components for Success
- 44. Tools Interface / Ease of Use Encouraging UseSociality Capabilities Expand Use & Increase ROI Social Comfort Intelligence & Business Needs Enterprise Social Tool: Components for Success
- 45. Tools Interface / Ease of Use Encouraging UseSociality Capabilities Social Software Perfection Expand Use & Increase ROI Social Comfort Intelligence & Business Needs Enterprise Social Tool: Components for Success A BC D
- 46. There will be problems?
- 47. Services Go Away Redundancy Failover Constant change is the norm
- 49. Many Pieces in One System Integration Umbrella Service Need Community / Collaboration Manager
- 50. Tool Selection and Review 6 Month Tool Reviews Stability & Long Term Assessments Vendor Assessments
- 51. High Level Map for Tool Selection and Review
- 53. Thank you!
- 54. URL: www.vanderwal.net Blog: www.personalinfocloud.com E-mail: thomas@vanderwal.net Skype: tjvanderwal Twitter: @vanderwal or @infocloud