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Elements of Social Software and Social Search

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Elements of Social Software and Social Search

  1. 1. Elements of Social Software and Social Search Thomas Vander Wal - InfoCloud Solutions, Inc. 3 March 2011 Intrateam :: Copenhagen
  2. 2. Framing social elements for social intranets
  3. 3. Elements of Social Software
  4. 4. Collaboration Groups Conversation Relationship Reputation Build Order Sharing Actions Presence Identity Object
  5. 5. Collaboration Groups Traditional Groupware Conversation Relationship Reputation Build Order Sharing Actions Presence Identity Object
  6. 6. Local InfoCloud InfoCloud Solutions, Inc. - 2011
  7. 7. InfoClouds Global InfoCloud Personal InfoCloud Local InfoCloud External InfoCloud InfoCloud Solutions, Inc. - 2011
  8. 8. Local InfoCloud Portals Location Social Software Local InfoCloud Friends Affiliations Work Near in Organizations Thought InfoCloud Solutions, Inc. - 2011
  9. 9. Personal Info Cycle Seeking Local InfoCloud Global Recognizing InfoCloud Personal Retaining/Storing InfoCloud Using/Creating Following InfoCloud Solutions, Inc. - 2011
  10. 10. Social is deeply dependent on “who”
  11. 11. Keep the following components in mind...
  12. 12. Multiple Personae
  13. 13. Shadow Effect
  14. 14. Rough Reputation Systems
  15. 15. Improving Reputation Systems
  16. 16. Groups
  17. 17. Formal Groups
  18. 18. Informal Groups
  19. 19. Prescribed Groups
  20. 20. Emergent Groups
  21. 21. What can hold people back from using social tools?
  22. 22. Social Comfort
  23. 23. • Social Comfort with others • Social Comfort with tools • Social Comfort with subject matter
  24. 24. Social Reticence of a Click
  25. 25. What do the features and functions of the tools/service do?
  26. 26. “How broadly are my activities shared”
  27. 27. “What do others think ‘this’ means”
  28. 28. Types of social interactions and needs they address
  29. 29. Personal
  30. 30. Collective
  31. 31. Community
  32. 32. Collaborative
  33. 33. Newbie
  34. 34. Social Search
  35. 35. Social search integrated in the work interface
  36. 36. Socialcast • Activity stream • Reach • Save conversations / responses
  37. 37. Social search as you work
  38. 38. SystemOne • Search as you work • Search existing content as you write • Find relevant people based on content and context
  39. 39. Social search built into traditional search
  40. 40. Vivisimo • Search with social built-in • See social annotations and activity in search results • Connects with enterprise identity systems
  41. 41. Add Q&A to Search Interface
  42. 42. Search with Q&A • Add any microcontent/activity stream social tool element to search interface • If traditional search does not bring back what is needed ask the organization live in real time • Ensure results, particularly correct answers are included for next search query
  43. 43. Mange Tak!
  44. 44. URL: http://infocloudsolutions.com E-mail: thomas@infocloudsolutions.com AIM: vanderwal Skype: tjvanderwal Twitter: @vanderwal or @infocloud InfoCloud Solutions, Inc. - 2011

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