The presenters have worked on a range of projects with the Department of Justice, and some of them have been transformative. One of the projects that they will be sharing about is the implementation of a new Jury Management System – while ostensibly an “IT” project, it enabled the organisation to reimagine the way it viewed the citizenry, re-engage them in a more positive fashion, and even “export” the solution to other jurisdictions to turn it into a revenue stream. Join Gerry and Julian as they share with you a truthful account of these projects, exploring which elements are crucial to embarking on the journey of transformation, and discussing the traps and the pitfalls that can derail your efforts.

1. Sustaining Transformation in
Government Agencies
Photo: Richard Freeman https://flic.kr/p/5ct9ur
Gerry Gaffney @gerrygaffney
Julian Huxham @entitydesignco

2. Gerry
@gerrygaffney

3. Julian
@entitydesignco

4. Projects

5. Enabling transformation:
Environment
Photo:Rmewhttps://flic.kr/p/dwWAp7

6. Enabling transformation:
Culture
Photo:LizCastrohttps://flic.kr/p/5iEWSW

7. Enabling transformation:
People
Photo:GerryGaffney

8. Obstacles:
Stockholm Syndrome
Photo:LukeDuncan.https://flic.kr/p/5LpRc

9. Obstacles:
Entropy
Photo:GerryGaffney

10. Obstacles:
Lack of Cohesion
Photo: Ralf Κλενγελ. https://flic.kr/p/rxCrkn

11. Strategy 1:
Have a strategy!
Photo:ChadeMiller.https://flic.kr/p/DgbB

12. Strategy 2:
Articulate a vision
Photo:GerryGaffney

13. Strategy 3:
Take a service view
Photo:givesmehell.https://flic.kr/p/eE7ki4

14. Strategy 4:
Guardians & Champions
Photo:philHendley.https://flic.kr/p/jpza5w

15. Strategy 5:
Continuous improvement
Photo:DavidBotéEstrada.https://flic.kr/p/iYSh8x

16. Strategy 6:
Be Citizen-Centered
Photo:HombreTangencial(JOP).https://flic.kr/p/DJVBKg

17. Gerry Julian
@gerrygaffney @entitydesignco
Thank you!