1. 2017 TRENDS
인공지능으로 본 2017년 UX/인터랙션 디자인 트렌드 및 인사이트
카카오 UX팀 인터랙션디자인파트 강운봉
WEBWORLD TREND CONFERENCE 2017
2. 인터랙션 디자이너 강운봉
카카오 UX팀 최고의 UX를 위해 인터랙션을 구현하고 있습니다.
• 카카오톡, 다음, 파란
• 푸딩얼굴인식, 아임인, 올레맵 지하철 노선도, 현대 CI NET
• 카카오톡 인터랙션 가이드, Smart Watch, Gesture, Voice, Chatbot 연구
3. 2017 상반기 IT 업계 컨퍼런스
F8, CES, MWC, WWDC, SXSW, Google I/O
4. Most Important Online Trends Affecting User Experience
based on a survey of 2,238 professionals across a range of industries.
“What do you think will be the most important online trends affecting user experience in the next 5 years?”
Artificial Intelligence
Multi-Device Interaction
Internet of Things
Voice Interaction
Virtual Reality / Augmented Reality
Omnichannel Experiences
Global UX Design
Wearable Tech
Touch Interfaces
Gesture-Based Interaction
Other
http://www.marketingcharts.com/
14. 인공지능에게 바라는 유저들의 기대
인간다운, (73%)
종교적이지는 않으며, (74%),
가치관과 세계관이 있는, (68% )
감정을 감지하고 반응했으면, (87%)
순종적이면서, (45%)
실수를 하지 않았으며 좋겠다. (74%)
15. Consumer Views Regarding AI and Customer Service
based on a survey of 6,000 adults in North America, EMEA, and APAC
Q1. The Present
How much do you agree that AI can provide the same, if not better, levels of customer service than a human can today?
Q2. The Future
How much do you agree that AI has the potential to improve customer service?
http://www.marketingcharts.com/
21. Cloud TPUs
Google’s second-generation Tensor Processing Unit is coming to Cloud
Google’s new Cloud TPUs deliver up to 180 teraflops of machine learning acceleration
※ 1테라플롭스 1초에 1조번의 연산
https://ai.google/
22. Sundar Pichai CEO, Google Inc.
“Machine learning and artificial intelligence are unlocking capabilities that were unthinkable only a few years ago.”
41. google assistant.
meet your google assistant.
ask it questions. tell it do things. it’s your own personal google, always ready to help.
https://madeby.google.com/intl/en_us/home/
42. google home - control your smart home.
https://madeby.google.com/intl/en_us/home/
55. http://www.marketingcharts.com/
Top Use Cases for Smart Speakers
among households owning the device, based on a comScore Custom Survey of US households conducted in Q1 2017
General questions
Weather
Stream music
Timers / Alarms
Reminders / To do
Calendar
Home automation
Stream news
Find local businesses
Playing games
Bluetooth audio
Audiobooks
Order products
Order food / Services
Podcasts
66. by KAKAO UX팀 인터랙션디자인파트챗봇 개발 구조
챗봇 UI/UX를 확인하기 위해서 메신저 플랫폼과 챗봇 빌더 위주로 분석
Messenger platform 챗봇이 실행되는 환경
Chatbot builder 챗봇을 제작하기 위한 도구
Development 개발자가 직접 제작
NLP Engine 자연어를 처리할 수 있는 엔진
84. http://www.marketingcharts.com/Millennials’ Interest in Branded Chatbots
based on a survey of 500 US adults aged 18-34
Q1. Are you interested in chatbots from major brands?
Q2. Likelihood of purchasing items and services from brands via chatbots