1. Emotional Intelligence for
Professional Success

2. Morning Agenda
• Resilience You all have it in you –
preventative medicine
• Toolbox Project video Toolbox
• Self awareness – exercise

3. Afternoon Agenda
•
•
•
•
•
•
Outside in
Communication
Conflict fluency
Decision making
Change
Leadership President Lincoln Pulling it
all together
• Individual development Plan

4. Johari Window
J. Luft, Group Processes: An introduction to Group Dynamics, (Palo Alto, CA: Mayfield, 1970).

6. What is emotional
intelligence?
Building blocks of behavior
Thoughts
Emotions
Behaviors

8. Motere (Latin)
“to move”
root work for emotion and motivation

9. 121 Fortune 500 Companies –
Competency Models
Skills needed
33%
67%
Technical
Emo onal Intelligence
Abilities Distinguishing Star Performers at Work
(Goleman, 1994)

10. Emotional Intelligence, EI, EQ
Self Mastery and RESILIENCE…
Toolbox Project video Toolbox

11. Einstein
“We should take care not to make the
intellect our god. It has, of course,
powerful muscles, but no personality. It
cannot lead, it can only serve.”

12. Misperception of Success

13. Irrational Thought Patterns
• We all have them…
Childhood
Our general US culture
Our workplace culture

14. Another interpretation
It is a
test.
Relief

15. Reptile Brain: Error patterns
Sacrifices accuracy for speed
Can’t tell the difference between
rattlesnakes and shame

16. Our Three Brains
Amygdala – reptile brain
(emotion)
Cortex (logic center)
Pre-frontal cortex (integrates
logic and emotion into judgment

17. Flipping Our Lids
• Dr Siegel Hand Model of the Brain
• Reflection
• Relationships
• Resilience

18. Interpretation
Event
• Fire Alarm
Interpretation
• Fire!
Danger!
Feeling
• Fear
Behavior

19. Automatic Process
Event
• Fire
Alarm
Feeling
• Fear
Behavior • Run

20. Expert Opinion
“I view emotions as organizing
processes that enable
individuals to think and behave
adaptively. This perspective
can be contrasted with a more
traditional one that sees affect
as a disorganized interruption of
mental activity that must be
minimized and controlled.”
Peter Salovey,Ph.D., Chair of Psychology, Yale
University
Major Emotional Intelligence Researcher and
Theorist

21. Our Culture Worships Intellect
DesCartes:
“I think; therefore I am.”
Stoics
Today’s schools
Today’s employers

22. Emotional Intelligence is a
collection of skills
• Self reflection
• Productive focus on relationships?
• Resilience when things do go the way
you want or intended
• EI = Logic and Emotions

23. Because it CAN be learned
•
•
•
•
Our EI can grow at any age
Learning EI starts early
Neuroplasticity of the brain?
SCARF?

24. Example of Emotional
Intelligence
• Aristotle: “Anyone can become angry –
that is easy. But to be angry with the
right person , to the right degree, at the
right time, for the right purpose, and in
the right way – that is not easy.”

26. 1. Break into SCARF groups based on the biggest
concern identified in your assessment
2. Describe/characterize your domain
- What are your concerns or triggers?
3. Large group debrief
4. In domain groups discuss: How you reduce your
own sense of threat or increase your sense of
reward related to this domain
5. Debrief

27. Fairness study
• Fairness study
• Feeling free from bias, dishonesty, and
injustice
• An individual’s sense of fairness is
linked to personal values

28. We need both
IQ
EQ

30. EQ-i® 2.0 competencies
Total EQ
Self-Perception
Self-Expression
Interpersonal
Decision
Making
Stress
Management
Self-Regard
Emotional
Expression
Interpersonal
Relationships
Problem
Solving
Flexibility
SelfActualization
Assertiveness
Empathy
Reality Testing
Stress
Tolerance
Emotional SelfAwareness
Independence
Social
Responsibility
Impulse Control
Optimism

31. rosieFirst, Understand Habits
• Habits are hard to break
• Thought patterns can be changed
• Paying attention to things can rewire
habits
• Focus on what’s right, not what’s wrong
• Work at regulating your thinking

32. EI and Change
• VUCA World
• Volatile, uncertain, complex, ambiguous
• Requires VUCA leadership
• Lack of certainty = loss of control >
impacts status, fairness and
relationships

33. Emotions and Change
VISION

34. Rosie in the face of change
• Safety first
• Create new connections
• Embed with attention density

36. Well-Being
•
•
•
•
Self-Regard
Optimism
Interpersonal Relationships
Self-Actualization

37. Another way to look at WellBeing
work
play
“Richest and fullest lives
attempt to achieve balance
between three realms:
work, love, play.”
love
Erik Erikson
Developmental Psychologist
Rich and full life

39. Prefrontal
Cortex
Amygd
ala
Hippocamp
us

40. Prefrontal
Cortex
Amygd
ala
Hippocamp
us

41. SCARF
A way to understand social brain stimuli
and the responses that are triggered

42. Your brain is…
• Like a river

43. EI and Leadership
• Daniel Goleman (1998) pioneered the idea
that “the ability to recognize and understand
your moods, emotions, and drives, as well
as their effect on others,” was a hallmark of
effective leaders.
• High levels of self-awareness, long
acknowledged as contributing to individual
effectiveness and good leadership, also
correlate with corporate performance.
Korn/Ferry Institute 2013 A Better return on Self Awareness

44. Emotional Intelligence and
Leadership
• Emotions are contagious
• De-railers
– Impulse Control
– Stress Tolerance
– Problem Solving
– Independence

45. Mood contagion & Optimism
•
So given, that our neurons are at work and we are reacting to the people that we work with
in many ways.
•
There’s a word for that and it’s mood contagion.
•
Joyce Bono was faculty at CSOM here at the University and is now at the U of Florida. She
studied mood contagion. She looked at the sharing of positive emotions in the work setting.
•
What do we do to build a positive mood contagion?
•
•
Positive connections increase the secretion of oxytocin in the brain
We have choices:
–
–
How do I build a positive mood for myself? How do I reinforce this?
How do I choose those I interact with? Are they positive? How do they contribute to
my mood?

46. Emotions are contagious

47. rosiePractice ideas
• Practice giving yourself six seconds
• Focus on the positive
• Consider play; think of problems as
challenges
• Study what works for you – modes of
learning
• Make connections with positive others
• Celebrate accomplishments
• Practice choice -- choose what you pay
attention to and opt for positive reactions;

48. Values
• What interests you about emotional
intelligence?

49. Assess the emotional
intelligence of Lincoln
Doris Kearns Goodwin: What we can
learn from past presidents

50. Individual Development Plan
• What do you want to start?
• What do you want to stop?
• What do you want to continue doing?

51. Resilience
• Resiliency is the ability to find the inner
strength to grow through a set-back,
challenge, or opportunity. Resiliency is
not about bouncing back from a
situation. It is about growing through it.
Resiliency is not about pain. It is about
possibility.
Be Resilient: by Eileen Mc???????

52. We can choose our response
• What is the situation?
• What am I focusing on? What am I not
going to put attention on?
• How do I feel and think about this?
• How am I going to consciously
respond?

53. rosieSelf Care
• It’s about energy
• Work at building resilience; have it
ready when you have challenges
• Exercise, yoga or meditation
• Stop ruminating – this builds negative
wiring. Schedule a time each day for it
and get over it

54. Rosie more self care
• Think about challenging situations
• What can you start doing, stop doing or
continue doing that will help the
situation and other similar situations
• Practice your one thing
• Give yourself a reward for following
through

56. “When will we make the same
breakthroughs
in the way we relate to each
other,
as we have made in
technology?”
Theodore Zeldin, Philosopher

66. Evaluation
• What was most helpful today?
or
• Share one of your insights or aha’s
• CCE evaluation