Tiina Lehtonen

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Talented UX designer with handful of methodologies and technologies. Strong experience in interaction design, concepting, content development and user studies for digital consumer services and products. SPECIALTIES: Service design, UX, IX, usability testing, interviewing. Responsive web. Mobile apps. Media, Telecom and Broadcasting. Linear TV and IPTV. Mobile shopping, mobile paying. PLATFORMS: Web, IPTV, HbbTV, iOS, Android, WP, desktop, print. ---- #Palvelumuotoilu#UX #IX #käyttökokemus #käytettävyys #käyttäjätestaus #mobiilimaksaminen #mobiiliostaminen #sisältö #media #liikkuvakuva #SVOD #AVOD #toimittaja #TV #radio #lean #Servicedesign #UX #IX #UserExperience #usability #usertesting ...

design user experience ux value

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Tiina Lehtonen

User research: Uncovering compelling insights through interviews

Lean Service Creation program

No Ordinary Disruption: The four forces breaking all the trends

Service Design Thinking - Designing services that people fall in love with

What is Service Design?

This is Service Design in 25 useful tools

Developing Metrics and KPI (Key Performance Indicators

25 KPIs Every Manager Needs To Know

Asiakaskokemuksen ytimessä 27-03-2014

Customer Journey Analytics and Big Data

Mapping the customer experience: innovate using customer experience journey maps

The Journey Mapping Guidance Cabinet Office[1]

Transforming Customer Experience: From Moments to Journeys

Zilver CX learnings 2016

Customer journey mapping

Design Thinking Method Cards

Tools for design thinking - University of Virginia

Deep customer insights, Laurea, November 2015

Laurea, YAMK, Palvelumuotoilun menetelmät 7.11.2015

Palvelumuotoilu, palvelut ja innovaatiot