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The ROI
of Social Media
  Ichec - October 2011
CONTEXT
http://www.a-g.com/Media-Planning
http://conversations.marketing-partners.com
Conversations




   Dialogue



  Monologue
http://www.pangaro.com
Listen




Learn                                    Engage



Act                                      Adapt

 v1.0                                      v2.0




        #AdaptorDie via Briansolis.com
http://iampersona.wordpress.com/
ROI
http://crackthesocialmediacode.com
(Gain of Investment - Cost of Investment)
ROI =
                  Cost of Investment
Measure in the
conversation context




       Social Media Pocket Guide - Spreadfast
Objectives & Scope
 must be defined
Correlation
METRICS
http://www.intersectionconsulting.com
http://www.mdgadvertising.com/
http://www.intersectionconsulting.com
http://www.petercanthony.com
http://blog.init-marketing.fr
The 1 mio € question
THE MATHS



http://www.dragonsearchmarketing.com/online-marketing-strategy/social-media-marketing/social-networking-media-roi-calculator/
TOOLS
theconversationprism.com
How to measure
Word-of-Mouth
with technology ?
http://wiki.kenburbary.com/



      extended
spectrum
Crawling




                                                 high




                                of
                           pth ions
                         de ct
                             ra
                        inte
      limited




                 low



                 free                  Pricing                   expensive
                                      formulas
Manage         Content                   Gather                       Insight        Exchange


                YOU         publishers               bookmarks                      analytics    communication



             community        image                    storage                    data streams      projects



                blog         sounds                  knowledge                    communities    crowdsourcing



              location        videos                 information                   networks       infrastructure



            personal data   live stream                                            reputation        v-office



              Capital       Creation                 Curation                      Control       Collaboration



                                          social media dashboard - beta version
The After
Manage             Content                      Gather                         Insight            Exchange

            Google account           Twitter                                          Google Analytics               Skype
                                                              Delicious
              FB account       Flavors, CheckThis                                         FB insights         Socialcast,Yammer
                                                            StumbleUpon
            OpenID, Linkedin          Prezly                                         Twittercounter, bit.ly       Flowtown

                                                               Evernote             RescueTime,Beebole           BaseCamp
            FB pages/groups       Flickr, Picasa
                                                               Dropbox                   Wakoopa                Zoho projects
                Linkedin              Prezy
                                                                 Issuu               AddThis, ShareThis           Beebole

                                                            Slideshare                                          Crowdspring
              Blogger, WP         Soundcloud                                                DialogFeed
                                                          Knowledge Plaza                                     ODesk, Mindmeister
               Posterous           MySpace                                                 Getsatisfaction
                                                             Docstoc                                            GhostBloggers

                                   Youtube                      Storify                      Hootsuite           Google Apps
                4square
                                    Vimeo                        Wiki                        CoTweet               Zoho
                Gowalla
                                  Dailymotion                  Netvibes                       Seesmic             Docs.com

                                 Livestream                                                    Klout
            Memolane, Dipity                                                                                    ContactOffice
                                  uStream                                                     Ubervu
              Whoopaa                                                                                             Acrobat
                                 Qik (mobile)                                                 Attentio


               Capital            Creation                    Curation                       Control           Collaboration



                                                   social media dashboard - beta version
The After
http://jasonchenoweth1.blogspot.com
Future of the Media Lifecycle
                            HOME                                                                                                                                                                                           LIFE
                                                                                                                                                                                                                                                               MOBILE
                                                                                   STORAGE
                                                                                                                                      PERSONAL CLOUD                                                                       STREAMING

                                                  RECOMMENDATIONS                                                                                                                                                                                              VIDEO
                                                                                                                                                                                                                              WORDS                                           PHOTOS
                          TIMESHIFTING                           PLACESHIFTING




                                                                                                                                                                                                                            VIDE                                                                            MAG
                                                                                                                                                                                                             A                        O                                                                         A   ZIN
                                                                                                                                                                                                          ER                                                                               RS                          E
                                                                                                                                                                                                      M




                                                                                                                                                                                                                                                                                     DE




                                                                                                                                                                                                                                                                                                                       S
                                                                                                                                                                                                CA
                    TEM                                                               APER
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                                                                                                                                                                                                                                                                                  REA
             C   SYS           PC                                             WA                 RE IVE
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                                                                                                                                                                                                                                                                              e BO O K
     U




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                                                                                                                                                                                                            HANDHELD                                                                                PORTABLE




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                                                                                                                                                                                                                                                       E
                                                                                                                                                PRECIPITATION
                                                                 ICTURE




                   MEDIA




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                                                                               INTERFACES                                                      OF PARTICIPATION
DI CORDER




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                                                                               FLAT SCREENS




                                                                                                                                                                                                                                               VID
                     TV


                                                                                                                                                                                                                                                              INTERFACES
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                                                                                                                                                                                                                                                                              PROOBI
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         WIRELESS                                                                                 ME I




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                          ETHERNET                                                                                                                                                                                                                      KEYWIR
                                                            TE




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                                                                                                                                                                                                                         TRAFFI                                                                              INTE
       UPnP                                                                                                                                                                                                                       C                                                             O
                                                                                                                                                                                                                                                                                             DE ERE         BILL RAC
                                                                                                                                                                                                           S                                                                               VI WH                BO T
                   HOME                                                                                                                                                                               AP                                                                                                          A
                                                                              HOME MEDIA                                                                                                                                                                                                      Y
                                                                                                         INTELLIG




                                                                                                                                                                                                                                                                                                                    IV S
                                                                                                          LIGHTI ENT




                 NETWORKS




                                                                                                                                                                                                  M




                                                                                                                                                                                                                                                                                           ER




                                                                                                                                                                                                                                                                                                                      RD
                                                                                                                                                                                                                                                                                                                      E
                                                                                                                                                                                                                                             WE




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                                                                                                                                                                          DIFFUSION




                                                                                                                                                                                                                                               ATH
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                                                                                                                NG




                                                                                                                                                                          OF MEMES                         LOCATION                                                                                 OUTDOOR




                                                                                                                                                                                             ALERTS
                                                                                                                          DIFFUSION




                                                                                                                                                                                                                                                   ER
                             COAX




                                                                                                                                                                                                                                                                                                                      PERSONA
                                                                  O




                                                                                                                                                                                                                                                                               LINK ILE
        POWERLINE




                                                                                                                                                                                                                                                                                    TO
                                                                                                                          OF MEMES                                                                        BASED MEDIA                                                                                MEDIA
                                                               SH




                                                                                                                                                                                                                                                                                                                       MESSA LIZE
                                                                                                                                                                                                                                                                                   B
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                                                                                                                                                                                                          TIO                            S
                                                                                                                                                                                                                 DIREC                                                                          D
                                                                                                                                                                                                                                                                                                    TIME-BASE




                 TV / VIDEO
                                                      CONVERSATION
                                                                                                                       GAMES
                                                                                                                                       SEA OF CONTENT                                      COMMENTARY
                                                                                                                                                                                                                                                             MUSIC                                   NEWS

                                                                                                                                                                                                                                                                        Creative Commons Attribution-Share Alike 3.0 License

                                                                                                                                                       Created for:
                                                                 Strategy                                                                                                                                                                 For diagram explanation, Summit registration
                                                                 Thought Leadership                                       : : Future of Media : Summit 2008 : :                                                                                   and other Future of Media Resources:
                                                                 Sponsored Content                                             Silicon Valley July 14 | linked by video | Sydney July 15                                      www.futureexploration.net/fom08
thank you

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