I created this presentation as a brief overview on Usability engineering a.k.a user experience in the context of Software Development. For more details, you can log on to www.texavi.com

1. IT works for you! Technology Experience Practical User Experience – A Primer Overview of User Experience in the context of Software Development

3. Why User Experience

4. Where is User Experience relevant

5. When do we apply User Experience

6. Who is responsible for User Experience

8. What is User Experience

9. What is User Experience

11. A process for creating usable software

12. The specific techniques used to achieve that result

15. Functionality – I can do what I need to

16. Control – I am in charge

17. Language – I understand the terminology

18. Help & support – I can get help when I need it

19. Feedback – I know what the system is doing

20. Consistency – I don’t have to learn new tricks

21. Errors – Mistakes are hard to make, easy to correct

23. What is User Experience Dimensionsof Usability *Courtesy-Whitney Quesenbury, Cutter

24. Agenda Why do we need User Experience

25. Why do we need UX Useful and Usable Useful Provides a utility or function Enables, informs and educates Solves problems, works reliable Satisfies expressed needs Usable Works for the user Is learnable, error-free, easy, fast Meets end goals Touches experience goals Satisfies latent (implicit) needs

26. Why do we need UX Usable Useful

27. Why do we need UX

28. Why do we need UX Traditional Software Engineering Functional & Technical Requirements Architecture & Tech. Design Coding Functional Testing  This methodology does not work ! Why? Functional & Technical Requirements Architecture & Tech. Design Coding Functional Testing User Testing  This methodology too does not work ! Why?

29. Why do we need UX

30. Why do we need UX Usable Software Engineering Functional & Technical Requirements User Knowledge User-Centered Design Architecture & Technical Design Coding Functional & System Testing User Testing Improvement  This Methodology works wonders! Why? 1

31. Why do we need UX User is the King Our own perspective( role–based) Technology Functionality Business Customer But what about…the User of our product?

33. Intuitive workflow-improved navigation

34. Reduce time for performing tasks

35. Reduce errors

36. Reduce training time and effort

37. Increase product subscriptions

38. Increase product usage

41. Reduce Customer-reported defects

43. Agenda Where is User Experience Applicable

44. Where is UX Applicable Applications of Usability Industrial Design Product Design Interaction Design Instructional Design GUI Design Web Design

45. Where is UX Applicable User-Centered Design Identifying problems and opportunities in the space where a computerized application will be used Determining how the business should respond to their problems Determine strategies that can be constructed to build the application Arriving at end solutions creatively

46. Agenda When is User Experience Implemented

47. When is UX Implemented Approach - 1 SDLC Usability Evaluation Approach - 2 SDLC Usability Evaluation Design Approach - 3 SDLC Analysis Usability Design Evaluation

48. When is UX Implemented The earlier, the better Certainly before freezing UI design Ideally, even before freezing requirements and scope

49. Agenda Who is responsible for User Experience

50. Who is responsible for UX User Experience /HCI Expert

53. Testers : Evaluate products for usability defects

54. Sales/Account Managers: Offer Usability as a value-proposition to clients and prospects

55. Customer: Give a go-ahead for usability implementation And…

57. Disseminate awareness about Usability

58. Define processes

60. How do we implement UX Usability Engineering Life Cycle User-centered Analysis User-centered Design Usability Testing

61. How do we implement UX User-centered Analysis User Profiling Task Analysis Platform Capabilities/Constraints General Design Principles Usability Goals Style Guide

62. How do we implement UX User-centered Design Work-reengineering Conceptual Model Screen Design Standards Prototyping- Wireframes Detailed User interface design

63. How do we implement UX Usability Testing User /Usability Testing Test Protocol Moderated Usability Testing Un-moderated Usability Testing Remote Usability Testing

64. Contact Us Thank You Mail : pardhas@texavi.com pardha.mantravadi@gmail.com Mobile : +91 9819057757 Twitter : @pardhas LinkedIn : pardhasaradhimantravadi