Presentation at WSIS +10 on 23 February 2013

1. WSIS+10
26 February 2013
Do Public Access ICTs have an Impact on
Socio-Economic Development?

2. Solution to
digital divide!
Invest, invest,
invest!
PUBLIC ACCESS AT THE TIME OF WSIS…
High
expectations!
 peregrinari
 Mark Surman
 Mark Surman
 CSC India

3. ARE PUBLIC ACCESS ICT VENUES…
failures?
 make_change
frivolous?
 mikekogh
needed? digital.democracy
irrelevant?  DFID

4. this is a blank slide for photos or graphics
Lithuania
Ghana
Botswana
South Africa
Bangladesh
Philippines
Chile
Brazil
GLOBAL IMPACT STUDY OF PUBLIC ACCESS TO ICTS
globalimpactstudy.org

5. libraries telecenters cybercafés
DIFFERENT MODELS OF PUBLIC ACCESS

6. WHAT DID WE FIND?
I. Digital inclusion
II. Social and economic impacts
III. Value of public access

7. DIGITAL INCLUSION
 Dorian V.

8. THE CRITICAL FIRST TOUCH
0
10
20
30
40
50
60
70
80
90
100
Bangladesh Brazil Chile Ghana Philippines
%ofusers
First use of computer at public access venue First use of Internet at public access venue
 For more than half of the user survey respondents, a public access
venue provided them with their:
• first ever contact with computers (50%)
• first ever contact with the Internet (62%)

9. ONLY OPTION FOR ACCESS
 Public access venues were
the only source of access
to the Internet for at least
a third (33%) of survey
respondents
 The majority of
respondents (over 55%)
would see a decrease in
their use of ICT if public
access venues were no
longer available
0 5 10 15 20 25 30 35
To get help from other users
To get help from venue staff
Better equipment than home or work
No other option for computer access
To work or be with friends or other
people
No other option for Internet access
Main reasons for using public access venues

10. DIGITAL LITERACY – ICT SKILLS
Users identified public
access venues as the
most important place
for development of their
computer (40%) and
Internet (50%) skills
0
10
20
30
40
50
60
Public
access
venue
Home School
Computer
Internet

11. SOCIAL & ECONOMIC IMPACTS

12. DOMAIN USES
0
10
20
30
40
50
60
70
80
90
Communications
& Leisure
Education Employment &
Income
Culture &
Language
Health Governance
% of users engaged in domains in the last 12 months
All Venues

13. USER NEEDS DRIVE USE
0
10
20
30
40
50
60
70
Didn't have the
need
Didn't think of it No specific
reason
Security of my
information
Privacy Some other
reason
%ofusers
Why didn’t you use public access for…
Employment & Income Education Health Governance Culture & Language

14. Did you
search for a
job? (57%)
Did you find
information
to apply?
(89%)
Did you
apply?
(91%)
GOAL ACHIEVEMENT
Employment & Income

15. THE VALUE OF PUBLIC ACCESS
 Ryan McFarland
(National Library in Peru)

16. COMMUNICATIONS & SOCIAL NETWORKS

17. MOBILE PHONES ARE NOT A SUBSTITUTE
 Almost all users surveyed have a
mobile phone (96%)
 Only 4% of non-users don’t use
public access venues because of
mobile phones
South Africa In-depth Study
 Western Cape teens with mobile Internet
 Teens have developed practices to maximize
use of both mobiles and public access
 Mobiles supports social literacies
Public access supports digital literacies
 Marion Walton

18. LOOKING FORWARD
1. Re-commit to public
access as a priority
2. Re-connect with domain-
specific priorities
3. Re-think value of social
media and games
4. Embrace mobiles
5. Recognize value of place
SPL pic
majordojo
Seattle Public Library

19. Technology & Social Change Group
tascha.uw.edu | @taschagroup
globalimpactstudy.org | @ictimpact
Thank You
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Chris Coward
ccoward@uw.ed