Contents of the presentation: Implementing a Citizen Centric Approach to Delivering Government Services Identification of Technologies Brief on Each Technologies Case Studies: Role of Emerging Technologies by other Goverments

1. CITIZEN CENTRIC
GOVERNMENTS – ROLE OF
EMERGING TECHNOLOGIES
Presented By:
Sanjay Talukdar

2. Implementing a Citizen Centric
Approach to Delivering
Government Services
Process of Citizen Centric Governance
Identification of Technologies
Listed into 5 categories
Case Studies
Role of Emerging Technologies
QUESTIONS AND DISCUSSION
Brief on Each
Technologies
Subcategories
AGENDA

3. WHEN GOVT. DELIVERS SERVICES
BASED ON NEEDS OF PEOPLE THEY
SERVE; THEY CAN INCRESAE PUBLIC SATISFACTION
EMERGING
TECHNOLOGIES
HAS AN IMPORTANT
COLLABORATIVE
TECHNOLOGY
DRIVEN
AGILE & RESPONSIVE
DRIVEN BY
INSIGHTS
THIRD PARTY
ROLE TO PLAY
IMPLEMENTING A CITIZEN CENTRIC APPROACH TO DELIVERING
GOVERNMENT SERVICE
AND REDUCE COSTS
TO BE – CITIZEN
CENTRIC

4. Citizens
Satisfaction
Let citizen tell what
matters most; avoid
asking directly
Identify natural
break points in
customer satisfaction
Combine public
feedback with
internal data to
uncover hidden
points
Citizens
Journey
Identify the journey
that matters most to
the citizen
Develop a map how
citizen experience
those journeys
Identify the interval
processes that shape
these journeys
Improved
Solutions
Pro-active
notifications and
status updates
Improved
functionality
Polite, professional &
consistent
communication
Long Term
Thinking
Measure and
Manage
performance
Build the right
governance systems
PROCESS OF CITIZEN CENTRIC GOVERNANCE
SOURCE 1

5. IDENTIFICATION OF TECHNOLOGIES
Cloud and High
Performance
Computing
Citizen
Engagement
Analytics and
Smart Platforms
Artificial
Intelligence and
Virtual World
New
Manufacturing;
Robotics & Space;
Nanotechnology
Blockchain and
Distributed
Ledgers
SOURCE 3

6. CLOUD AND HIGH
PERFORMANCE COMPUTING
SOURCE 2

7. CITIZEN ENGM. ANALYTICS
AND SMART PLATFORMS
SOURCE 2

8. ARTIFICIAL INTELLIGENCE AND VIRTUAL WORLD
MEASURE CITIZEN JOURNEY
SOURCE 2

9. NEW MANUFACTURING;
ROBOTICS & SPACE; N-TECH
SOURCE 2

10. BLOCKCHAINS AND
DISTRIBUTED LEDGERS

11. Efficient & Sustainable healthcare services |
Telehealth projects; Construction of new specialized
and highly computerized hospitals |
Wireless pump for Cancer patients - 150 patients get
chemo therapy at their homes | Self-Tracking in Vejle
Applicable Technologies:
Personal analytics | Big Data Platform & IoT
Denmark Government
Modernizing Healthcare System
CASE STUDY – CITIZEN ENGAGEMENT ANALYSIS
SOURCE 3

12. CASE STUDY – SMART PLATFORM
25 years of data analysed |
Modulate Pressure & Reduce leakage rate |
Real-time data about water leaks
Applicable Technologies:
Communication Network & IoT | Citizen Engagement &
Analytics (Big Data platform)
Seoul (Republic of Korea)
Clean Water Leakage Detection
SOURCE 3

13. CASE STUDY - BLOCKCHAIN
Deployment of Blockchain based
record management system |
E – Passports and E – Residents |
1 Mn patient healthcare records |
Instead of Bitcoin it requires high
level of confidentiality &
Cryptographic protection | KSI
Blockchain is integrated at oracle
database engine
Applicable Technologies:
Blockchain and Distributed ledgers |
Big Data Platform & Comm. Network
Estonia eHealth Foundation
Digital Healthcare Infrastructure
SOURCE 3

14. CASE STUDY – ARTIFICIAL INTELLIGENCE & VIRTUAL WORLD
Used all unstructured semi -
medical data generated |
From children visit to doctors for
Predictive analysis |
To create decision support system
in order to automatically identify
abused children
Applicable Technologies:
Natural Language Processing |
Personal analytics & Social Media
analytics | Big Data Platform
GGD (Netherlands National Healthcare
Org.)
Detection of Child Abuse
Medical Innovation converges with
Technology |
Next generation of Patient
engagement and Healthcare |
Combination of Flight simulation
technology with patients own
anatomy scan |
To create VR reconstruction of
patients anatomy & pathology
Applicable Technologies:
Virtual World (Virtual & Augmented
Reality)
Stanford Uni. Dept. of Neurosurgery
Surgical Theatre / VR Visualization platform
SOURCE 3

15. CASE STUDY – NEW MANUFACTURING & ROBOTICS and SPACE
Helps medical team |
To create a copy of bone or
organ to be operated |
Adv: Less time; unforeseen
situations will be reduced;
higher rates of success;
practice for users/students
Applicable Technologies:
3 – D Printing | Robotics & Space
(Robotics Process Automation)
Mayo Clinic in US
3 D Printing
Leaders in Satellites launches |
Operates biggest satellite comm.
Network - INSAT |
India’s First Mars Probe Mars
Orbiter Mission – Success |
Naughty Boy (PSLV-37) launches
104 satellites in one go 15th Feb 17
Applicable Technologies:
Cubesats | Smart Platforms (Comm.
Network)
ISRO
Cubesats SOURCE 3