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Social Customer Service Strategy

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Sysomos
Sysomos

Did you know that 80% of companies say that they deliver quality customer service but only 8% of customers agree with them? Too often businesses focus on their social marketing strategy while living in denial of the true effectiveness of their social customer service strategy. How can you break out of this? In this presentation we cover 18 simple themes from author Jay Baer's new book, ‘Hug Your Haters’, and discuss tactics you can use to evolve your social customer service strategy and meet the challenges that come from having vocal brand detractors in a very public space.

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• Content planning, assets library, publishing, and collaboration capabilities • Over 2000+ analytics to track account, audience and content performance across 9 channels • Supports 53 languages and translates local messages, currencies and times in over 100 markets • English, Chinese, and Japanese software interface to support global enterprises • Simplified workflows based on enterprise daily workflows and needs Social Management Software Can Help
Thank You! @Sysomos

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Social Customer Service Strategy

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  • 22. • Content planning, assets library, publishing, and collaboration capabilities • Over 2000+ analytics to track account, audience and content performance across 9 channels • Supports 53 languages and translates local messages, currencies and times in over 100 markets • English, Chinese, and Japanese software interface to support global enterprises • Simplified workflows based on enterprise daily workflows and needs Social Management Software Can Help