Organizational Learning-Aggregate of individual learning that takes place in an organizational setting My name Midhu S.V - Email - svmidhu@gmail.com

1. Organizational Learning
Midhu S.V.
Unnithan

2. Organizational Learning (OL)
• Concept introduced by Argyris and Schon-1976
• Aggregate of individual learning that takes place in an
organizational setting.
• Studies models and theories about the way an
organization learns and adapts.
• A process of coordinated system change, with mechanisms
built in for individual and groups to access, build and use
organizational memory, structure and culture to develop
long term organizational capacity (Marsick, 1994).

3. What is OL
“ Organizational learning is the process by which an organization gains new
knowledge about its environment, goals, and processes. “
Herbert Simon proposed three ways in which organizations learn:
Individuals within the organization learn some new fact or procedure
The organization ingests outsiders with knowledge not already in the
organization
The organization incorporates new knowledge into its files and computer
systems.
OL can be summarized as the set of actions to acquire, share and interpret
knowledge among the members whose main objective is to increase
company performance through improved quality of decision-making in the
organization.

4. Characteristics of Organizational Learning
• Encourages experimentation
• Testing new ideas
• Continuous Improvement
• Consistent Feedback
• Communicate Success and Failure
• Resources and facilities for self development
• Facilitate Learning from the Surrounding Environment
• Facilitate Learning from Employees
• Reward Learning

5. Elements of Learning and Development
Learning and Development
Organization
al Learning
Knowledge
Management
Individual
Learning &
Developmen
t
Self-directed
learning
E-learning
Coaching
&
Mentoring
Blended
Learning Training
Workplace
Training
Formal off
the job
training
Management
Developmen
t

6. Organizational Learning
Process

7. • Improving what we are currently doing
• (making techniques more efficient).
• Learning at the operational level.
• Learning at fundamental level.
• Occurs when we challenge
assumptions, beliefs, norms and
decisions rather than accepting them.
Levels of Organizational Learning

8. Organization Learning Structure

9. Individual Learning
• Formal Learning
• Informal Learning
• E-Learning
• Self Directed Learning
• Coaching and Mentoring
• Self Development
• Peer Relationships

10. 1. Identify Training Needs
2. Plan Training Programs
4. Evaluate Training
3. Implementing Training
Techniques Facilities Locations Trainers
Systematic Training Model

11. Team Learning
• Individuals work in teams
• Teams are building blocks of organizations
• Organization learns when team member share
their experiences and mental models
• Team learning is source of transformation of skills
into capabilities
• Teams think collectively about complex issues

12. Organizational Learning
A Multi Level Process
Individuals
Change in cognitive
structure
Behavioral change
through trial and error
Individual reflection
Groups or teams
Change in collective
knowledge and value base
Change in normative and
Behavioral patterns
Collective reflection
Communication within team
members
Transparency of team learning or
results
Integration of different teams
Organizational learning
Team learning bridge
Individuals
Change in cognitive
structure
Behavioral change
through trial and
error
Individual
reflection
Groups or teams
Change in collective
knowledge and value
base
Change in normative and
Behavioral patterns
Collective reflection
Communication
within team members
Transparency of team
learning or results
Integration of
different teams
Organizational learning
Team learning bridge
Individual Learning

13. Feed Forward Process
Organizational Learning
Intuition
The preconscious recognition of patters and/or
possibilities in a stream of experience.
Interpretation
Explaining, through words and/or actions, an insight or idea to
one’s self and to others
Integration
Developing shared understanding among individuals and
engaging in coordinated action.
Institutionalization
The embedding of new ideas and practices into systems,
structures, procedures and strategy.

14. Organizational Learning Cycle
FEED FORWORD
F
E
E
D
B
A
C
K
Individual
Group
Organization
Interpretation
Integration
InstitutionalizationInstitutionalization

15. Advantages of OL
• Superior performance
• Better quality of product and services
• Better customer satisfaction
• Committed and result-focused workforce
• Greater ability to deal with change.
• Function together in an extraordinary way
• Trust and complement each other
• Have common goals that are larger than individual goals
• Produce extraordinary results.