Business tip #5 Developing a Sales System from Strategic Landscaper
In this business tip for landscape professionals we are discussing the importance of Developing a Sales System. Leaving sales to chance will cost a business money year after year. It’s imperative that you build a sales system that works for you, a process that fits your business, personality and goals. Here we review the important parts of a sales system and how you can apply them to your business.
For more information, downloads, podcasts & more go to: http://strategiclandscaper.com/business-tip/business-tip-5-developing-a-sales-system/
Business tip #5 Developing a Sales System from Strategic Landscaper
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2. Business Tip #5
1Business Tip #5- Developing A Sales System
Developing A Sales System
StrategicLandscaper.Com
Presented by: Matt Hudson
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Purpose:
To Highlight Sales Tactics That You Can
Use To Create Your
Personalized Sales System
Business Tip #5- Developing A Sales System StrategicLandscaper.Com
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What Is A Successful Sale?
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What Is A Successful Sale?
A WIN – WIN Transaction
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What Is A Successful Sale?
A WIN – WIN Transaction
• Contractor Receives Fair Profit For Efforts
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What Is A Successful Sale?
A WIN – WIN Transaction
• Contractor Receives Fair Profit For Efforts
• Customer Receives The Most Value For
Investment
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You Must Have A Detailed, Thought
Out & Tested Sales System
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You Must Have A Detailed, Thought
Out & Tested Sales System
• Leave Nothing To Chance
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You Must Have A Detailed, Thought
Out & Tested Sales System
• Leave Nothing To Chance
• Give Yourself Every Opportunity To Make A
Successful Sale
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You Must Have A Detailed, Thought
Out & Tested Sales System
• Leave Nothing To Chance
• Give Yourself Every Opportunity To Make A
Successful Sale
• Be Yourself, Your System Is Right For You
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Sales Tactics To Consider
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Know Your Market
Commercial
Residential
High End
Low Bid
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Understand The Buying Cycle
For Your Product or Service
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Short Buying Cycle
Consultation, Proposal, Contract All On Same Day
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Long Buying Cycle
Design – Build Projects
Multiple Bids
High Value Contracts
Groups & Associations
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Phases of A Sales System
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Phases of A Sales System
1. First Point of Contact
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Phases of A Sales System
1. First Point of Contact
2. Initial Consultation
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Phases of A Sales System
1. First Point of Contact
2. Initial Consultation
3. Follow Up Contact
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Phases of A Sales System
1. First Point of Contact
2. Initial Consultation
3. Follow Up Contact
4. Proposal / Presentation
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Phases of A Sales System
1. First Point of Contact
2. Initial Consultation
3. Follow Up Contact
4. Proposal / Presentation
5. Follow Up
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1. First Point of Contact
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1. First Point of Contact
Initial Phone Call / Discussion
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1. First Point of Contact
Initial Phone Call / Discussion
Ask General Questions About Project
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1. First Point of Contact
Initial Phone Call / Discussion
Ask General Questions About Project
Gather Contact Information
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1. First Point of Contact
Initial Phone Call / Discussion
Ask General Questions About Project
Gather Contact Information
Start Building Rapport
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2. Initial Consultation
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2. Initial Consultation
At Your Office if Possible
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2. Initial Consultation
At Your Office if Possible
Be On Time, Be Late on Purpose
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2. Initial Consultation
At Your Office if Possible
Be On Time, Be Late on Purpose
Biz Card, Brochure, Portfolio, Samples
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2. Initial Consultation
At Your Office if Possible
Be On Time, Be Late on Purpose
Biz Card, Brochure, Portfolio, Samples
LISTEN!!!!
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2. Initial Consultation
At Your Office if Possible
Be On Time, Be Late on Purpose
Biz Card, Brochure, Portfolio, Samples
LISTEN!!!!
Educate / Qualify Yourself
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2. Initial Consultation
Ask Specific & Open Ended Questions
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2. Initial Consultation
Ask Specific & Open Ended Questions
Who Is Bidding This Job?
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2. Initial Consultation
Ask Specific & Open Ended Questions
Who Is Bidding This Job?
Is It Lowest Bid?
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2. Initial Consultation
Ask Specific & Open Ended Questions
Who Is Bidding This Job?
Is It Lowest Bid?
Desired Completion Date?
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2. Initial Consultation
Ask Specific & Open Ended Questions
Who Is Bidding This Job?
Is It Lowest Bid?
Desired Completion Date?
As Many Details As Possible
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2. Initial Consultation
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2. Initial Consultation
Talk Numbers*
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2. Initial Consultation
Talk Numbers*
Do You Have A Budget?
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2. Initial Consultation
Talk Numbers*
Do You Have A Budget?
If No, Then Throw Out Numbers?
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2. Initial Consultation
Talk Numbers*
Do You Have A Budget?
If No, Then Throw Out Numbers?
Find Out What Number Scares Them
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2. Initial Consultation
Talk Numbers*
Do You Have A Budget?
If No, Then Throw Out Numbers?
Find Out What Number Scares Them
*Know Your Client
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2. Initial Consultation
Sales Secret:
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2. Initial Consultation
Sales Secret:
The Person Who Is Talking The Most Thinks They Are
In Control, But They Are Not. Ask Lots of Questions
and Listen. You Will Learn Everything You Need To
Know To Make A Successful Sale.
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2. Initial Consultation
Identify Their Personality Traits
DISC Profile
Other Personality Profile Systems
Identify How They Communicate
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2. Initial Consultation
Charge For Professional Services
Design Time
Project Management
This Positions You As An Expert
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2. Initial Consultation
Establish Expectations For Next Steps
Timeline for Proposal, Design, Next Meeting
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3. Follow Up Contact
Send a Follow Up Email Confirming Timeline,
Details, Thanking Them, Etc.
Be Real
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4. Proposal - Presentation
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4. Proposal - Presentation
Timely Response
Emailed
vs
In Person
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4. Proposal - Presentation
Emailed Proposal
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4. Proposal - Presentation
Emailed Proposal
Low Value Contracts, Simple Projects
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4. Proposal - Presentation
Emailed Proposal
Low Value Contracts, Simple Projects
High Quality PDF Proposal
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4. Proposal - Presentation
Emailed Proposal
Low Value Contracts, Simple Projects
High Quality PDF Proposal
Images, Descriptions, Processes, Timelines, Warranties
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4. Proposal - Presentation
Emailed Proposal
Low Value Contracts, Simple Projects
High Quality PDF Proposal
Images, Descriptions, Processes, Timelines, Warranties
The More Information The Better
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4. Proposal - Presentation
Emailed Proposal
Low Value Contracts, Simple Projects
High Quality PDF Proposal
Images, Descriptions, Processes, Timelines, Warranties
The More Information The Better
Separate Yourself From The Competition
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4. Proposal - Presentation
In Person Presentations
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4. Proposal - Presentation
In Person Presentations
High Value Contracts
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4. Proposal - Presentation
In Person Presentations
High Value Contracts
In Your Office If Possible
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4. Proposal - Presentation
In Person Presentations
High Value Contracts
In Your Office If Possible
Sit Down At A Table
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4. Proposal - Presentation
In Person Presentations
High Value Contracts
In Your Office If Possible
Sit Down At A Table
Accept Water If They Offer
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4. Proposal - Presentation
In Person Presentations
Start With A Printed Project Summary Statement :
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4. Proposal - Presentation
In Person Presentations
Start With A Printed Project Summary Statement :
• Reconfirming Their Requests & Goals For Project
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4. Proposal - Presentation
In Person Presentations
Start With A Printed Project Summary Statement :
• Reconfirming Their Requests & Goals For Project
• Get Them Saying Yes
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4. Proposal - Presentation
In Person Presentations
Start With A Printed Project Summary Statement :
• Reconfirming Their Requests & Goals For Project
• Get Them Saying Yes
• Make Them Feel In Control
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4. Proposal - Presentation
In Person Presentations
Start With A Printed Project Summary Statement :
• Reconfirming Their Requests & Goals For Project
• Get Them Saying Yes
• Make Them Feel In Control
• Making It Easier To Say Yes, It’s Their Ideas
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4. Proposal - Presentation
In Person Presentations
Personality Profile Presentation
Present the proposal to them based on their personality type
and preferences. Mirror their style.
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4. Proposal - Presentation
In Person Presentations
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4. Proposal - Presentation
In Person Presentations
Pace Your Presentation
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4. Proposal - Presentation
In Person Presentations
Pace Your Presentation
Use Props, Pictures, Examples of Past Projects
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4. Proposal - Presentation
In Person Presentations
Pace Your Presentation
Use Props, Pictures, Examples of Past Projects
Get Confirmation of Proposal Before Price
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4. Proposal - Presentation
In Person Presentations
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4. Proposal - Presentation
In Person Presentations
Present Price, Warranties & Payment Options
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4. Proposal - Presentation
In Person Presentations
Present Price, Warranties & Payment Options
Stop Talking, Wait & Listen
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4. Proposal - Presentation
In Person Presentations
Present Price, Warranties & Payment Options
Stop Talking, Wait & Listen
Identify Any Resistance / Objection
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4. Proposal - Presentation
In Person Presentations
Present Price, Warranties & Payment Options
Stop Talking, Wait & Listen
Identify Any Resistance / Objection
Handle Objections Immediately
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4. Proposal - Presentation
In Person Presentations
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4. Proposal - Presentation
In Person Presentations
Ask For Sale
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4. Proposal - Presentation
In Person Presentations
Ask For Sale
Be Prepared To Negotiate
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4. Proposal - Presentation
In Person Presentations
Ask For Sale
Be Prepared To Negotiate
Consider Lifetime Value of a Customer
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4. Proposal - Presentation
In Person Presentations
Ask For Sale
Be Prepared To Negotiate
Consider Lifetime Value of a Customer
Know Your Walk Away Number (estimating)
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4. Proposal - Presentation
In Person Presentations
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4. Proposal - Presentation
In Person Presentations
Sign Contract Immediately, Get Deposit
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4. Proposal - Presentation
In Person Presentations
Sign Contract Immediately, Get Deposit
After Sale, Establish Next Steps
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4. Proposal - Presentation
In Person Presentations
Sign Contract Immediately, Get Deposit
After Sale, Establish Next Steps
If No Sale, Establish Next Steps
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5. Sales Call Follow Up
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5. Sales Call Follow Up
Follow Up Same Day, No More Than 24 Hours,
With Any Promised Follow Up Details
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5. Sales Call Follow Up
Follow Up Same Day, No More Than 24 Hours,
With Any Promised Follow Up Details
If No Sale, Follow Up Till Sale, No or Death
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Sales System Action Steps:
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Sales System Action Steps:
1. Know Your Target Market
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Sales System Action Steps:
1. Know Your Target Market
2. Create A System That Works For You
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Sales System Action Steps:
1. Know Your Target Market
2. Create A System That Works For You
3. Track Your Results
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Sales System Action Steps:
1. Know Your Target Market
2. Create A System That Works For You
3. Track Your Results
4. Adjust Accordingly
Business Tip #5- Developing A Sales System StrategicLandscaper.Com
96. Be On The Lookout For:
Part 6- Business Management
95Business Tip #5- Developing A Sales System StrategicLandscaper.Com
97. We Would Love To Hear From You:
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Send Us An Email
Feedback ● Questions ● Anything
Matt@StrategicLandscaper.com
Join Our Conversation
Business Tip #5- Developing A Sales System StrategicLandscaper.Com