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1
Doorbells, Danger,
and Dead Batteries
User Research War Stories
Steve Portigal
@steveportigal
2
It’s All Going To Burn
‹#› Portigal
Click to edit Master title style
Sameer Chavan
Connecting Through War Stories
‹#› Portigal
Click to edit Master title style“We’re wired for story. In a culture of scarcity and
perfectionism, there’s a surprisingly simple reason we
want to own, integrate, and share our stories of
struggle. We do this because we feel the most alive
when we’re connecting with others and being brave
with our stories.” Brené Brown, Rising Strong
‹#› Portigal
Click to edit Master title style
www.portigal.com/
category/series/
warstories
‹#› Portigal
Click to edit Master title style
Survivorship Bias
‹#› Portigal
Click to edit Master title style
Control is an Illusion
‹#› Portigal
Click to edit Master title styleThey Call Me Mister
Elaine Fukuda
touchtons.wordpress.com
‹#› Portigal
Click to edit Master title style
It's okay to walk away
Call a timeout
Use the breaks you are given
The unexpected can reveal new truths
Improvise
10
Those
Exasperating
Participants
11
Those
Exasperating
Participants
A Crisis of Credibility
Cordy Swope
stoc.info
12
Good recruiting is essential
The more you invest in fieldwork, the more
you need backup
Accept that failures will happen
If you can’t engage, change the topic
If an interview is going badly, stick with it
Don't blame when you meet a dishonest
participant
13
The Perils of Fieldwork
14
Those
Exasperating
Participants
It’s 4:00 a.m. Do You Know
Where Your Ethnographer Is?
Gavin Johnston
"2am in the subway..." (CC BY 2.0) by wwward0
15
Don't go into the field alone
Know your limits and those of your
colleagues
Look before you go
You are a participant, not an observer
Consider the difference between
uncomfortable and unsafe
16
Think about what you take into the field and
how you display it
The interview is a fixed duration
Practice your observer's distance
Debrief with teammates about their feelings
‹#› Portigal
Click to edit Master title style
Judging and Learning
Portigal
To Research Is
To Be Human
Portigal
“Vulnerability is not winning or losing; it’s having the
courage to show up and be seen when we have no
control over the outcome. Vulnerability is not weakness;
it’s our greatest measure of courage.”
Brené Brown, Rising Strong
Portigal
Click to edit Master title stylePlanning research, asking questions (and resources)
rosenfeldmedia.com/books/interviewing-users/
Interviews with in-house user research leaders
portigal.com/podcast/
Coming VERY soon!
rosenfeldmedia.com/books/user-research-war-stories/
‹#› Portigal
Click to edit Master title style
Thank you! @steveportigal
steve@portigal.com
www.portigal.com

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