Evangelizing and Designing Voice User Interface: Adopting VUI in a GUI world

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Evangelizing and designing voice user interface in an organization with a long GUI-only history. Apple’s Siri and Google Now have ignited consumers’ interest in voice user interface (VUI) by delivering valuable and delightful customer experiences. Innovative companies can leverage VUI solutions to create a competitive advantage. But how do you drive the adoption of VUI in an organization with a long GUI-only history? We'll share the frameworks we used to evangelize VUI, offer key insights and design principles to help you start your own grassroots VUI movement, and provide best practices and a VUI brainstorming canvas.

Design Technologie Bildung

IXDA 2014

EVANGELIZING & DESIGNING VOICE USER INTERFACE

ADOPTING VUI
IN A GUI WORLD
FEBRUARY 8, 2014

STEPHEN GAY

SUSAN HURA

OUR STORY

IXDA 2014

@stephengay @speechusability

TODAY

IXDA 2014

@stephengay @speechusability

Interactions with technology

EVOLUTION

Command Line
Interface
(CLI)

Graphical User
Interface
(GUI)

Natural User
Interface
(NUI)
Voice User
Interface
(VUI)

Time

IXDA 2014

@stephengay @speechusability

AN ALTERNATIVE HISTORY

Time

IXDA 2014

@stephengay @speechusability

NATURAL = HUMAN

Audible
Feedback

IXDA 2014

Voice
Control

@stephengay @speechusability

HER

IXDA 2014

@stephengay @speechusability

DEFINE

A VUI ENABLES PEOPLE TO USE
THEIR VOICES AND INNATE

LANGUAGE SKILLS TO INTERACT
WITH TECHNOLOGY.

THE SPEECH CHAIN

Amsterdam

IXDA 2014

@stephengay @speechusability

THE SPEECH CHAIN

IXDA 2014

@stephengay @speechusability

THE SPEECH CHAIN

ASR
Automatic Speech Recognition
= Sounds to Words

Idea

Sound

Idea
NLU
Natural Language Understanding
= Words to Meaning

IXDA 2014

@stephengay @speechusability

Integration Complexity

TYPES OF INTERACTION

Customer Benefit

IXDA 2014

@stephengay @speechusability

THE SECRETARY

Recognize what is being said and record it
IXDA 2014

@stephengay @speechusability

THE BOUNCER

Recognize who is speaking
IXDA 2014

@stephengay @speechusability

THE BOUNCER

IXDA 2014

@stephengay @speechusability

THE GOPHER

Execute simple orders
IXDA 2014

@stephengay @speechusability

THE PERSONAL ASSISTANT

Intelligently respond to natural language input
IXDA 2014

@stephengay @speechusability

THE PERSONAL ASSISTANT

IXDA 2014

@stephengay @speechusability

GOTCHA

IXDA 2014

@stephengay @speechusability

OPPORTUNTIES

Hands Free

IXDA 2014

Extra Hand

Shortcuts

Humanize

@stephengay @speechusability

HANDS FREE

IXDA 2014

@stephengay @speechusability

EXTRA HAND

IXDA 2014

@stephengay @speechusability

SHORTCUTS

IXDA 2014

@stephengay @speechusability

HUMANIZE

IXDA 2014

@stephengay @speechusability

BRAINSTORM

IXDA 2014

@stephengay @speechusability

PRINCIPLES

IT’S DIFFERENT
DESIGNING FOR SPEECH

IXDA 2014

@stephengay @speechusability

BE MULTI-MODAL

VUI + GUI

IXDA 2014

@stephengay @speechusability

HOW TO BE A GREAT CONVERSATIONALIST

1. Be a good machine

3. Be trustworthy

Own the strengths and limitations of
automated conversation.

Follow conversational maxims and
ensure that users can too.

2. Take turns
Give strong cues for when its time to
talk and listen. Show that you’re
listening, through both words and
actions.

IXDA 2014

4. Be tolerant
Be tolerant of natural disfluencies.

@stephengay @speechusability

BE A GOOD MACHINE

IXDA 2014

@stephengay @speechusability

TAKE TURNS

IXDA 2014

@stephengay @speechusability

BE TOLERANT

IXDA 2014

@stephengay @speechusability

BE TRUSTWORTHY

IXDA 2014

@stephengay @speechusability

EVANGELIZE VUI

1.
2.
3.
4.
5.

IXDA 2014

Jump on a train in motion.
Know your audience.
Build a foundation of knowledge.
Make it tangible.
Make it their own.

CON 5
@stephengay @speechusability

DOWNLOAD THE PPT AND MATERIAL

@STEPHENGAY

IXDA 2014

@stephengay @speechusability

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Evangelizing and Designing Voice User Interface: Adopting VUI in a GUI world

1. IXDA 2014 EVANGELIZING & DESIGNING VOICE USER INTERFACE ADOPTING VUI IN A GUI WORLD FEBRUARY 8, 2014 STEPHEN GAY SUSAN HURA

2. OUR STORY IXDA 2014 @stephengay @speechusability

3. TODAY IXDA 2014 @stephengay @speechusability

4. Interactions with technology EVOLUTION Command Line Interface (CLI) Graphical User Interface (GUI) Natural User Interface (NUI) Voice User Interface (VUI) Time IXDA 2014 @stephengay @speechusability

5. AN ALTERNATIVE HISTORY Time IXDA 2014 @stephengay @speechusability

6. NATURAL = HUMAN Audible Feedback IXDA 2014 Voice Control @stephengay @speechusability

7. HER IXDA 2014 @stephengay @speechusability

8. DEFINE A VUI ENABLES PEOPLE TO USE THEIR VOICES AND INNATE LANGUAGE SKILLS TO INTERACT WITH TECHNOLOGY.

9. THE SPEECH CHAIN Amsterdam IXDA 2014 @stephengay @speechusability

10. THE SPEECH CHAIN IXDA 2014 @stephengay @speechusability

11. THE SPEECH CHAIN ASR Automatic Speech Recognition = Sounds to Words Idea Sound Idea NLU Natural Language Understanding = Words to Meaning IXDA 2014 @stephengay @speechusability

12. TYPES OF INTERACTIONS

13. Integration Complexity TYPES OF INTERACTION Customer Benefit IXDA 2014 @stephengay @speechusability

14. THE SECRETARY Recognize what is being said and record it IXDA 2014 @stephengay @speechusability

15. THE SECRETARY Recognize what is being said and record it IXDA 2014 @stephengay @speechusability

16. THE BOUNCER Recognize who is speaking IXDA 2014 @stephengay @speechusability

17. THE BOUNCER Recognize who is speaking IXDA 2014 @stephengay @speechusability

18. THE BOUNCER IXDA 2014 @stephengay @speechusability

19. THE GOPHER Execute simple orders IXDA 2014 @stephengay @speechusability

20. THE GOPHER Execute simple orders IXDA 2014 @stephengay @speechusability

21. FEBRUARY 8, 2014

22. THE PERSONAL ASSISTANT Intelligently respond to natural language input IXDA 2014 @stephengay @speechusability

23. THE PERSONAL ASSISTANT Intelligently respond to natural language input IXDA 2014 @stephengay @speechusability

24. THE PERSONAL ASSISTANT IXDA 2014 @stephengay @speechusability

25. THE PERSONAL ASSISTANT IXDA 2014 @stephengay @speechusability

26. FEBRUARY 8, 2014

27. GOTCHA IXDA 2014 @stephengay @speechusability

28. OPPORTUNTIES

29. OPPORTUNTIES Hands Free IXDA 2014 Extra Hand Shortcuts Humanize @stephengay @speechusability

30. HANDS FREE IXDA 2014 @stephengay @speechusability

31. FEBRUARY 8, 2014

32. EXTRA HAND IXDA 2014 @stephengay @speechusability

33. HANDSFREE IXDA 2014 @stephengay @speechusability

34. SHORTCUTS IXDA 2014 @stephengay @speechusability

35. SHORTCUTS IXDA 2014 @stephengay @speechusability

36. HUMANIZE IXDA 2014 @stephengay @speechusability

37. FEBRUARY 8, 2014

38. BRAINSTORM IXDA 2014 @stephengay @speechusability

39. PRINCIPLES

40. PRINCIPLES IT’S DIFFERENT DESIGNING FOR SPEECH IXDA 2014 @stephengay @speechusability

41. BE MULTI-MODAL VUI + GUI IXDA 2014 @stephengay @speechusability

42. HOW TO BE A GREAT CONVERSATIONALIST 1. Be a good machine 3. Be trustworthy Own the strengths and limitations of automated conversation. Follow conversational maxims and ensure that users can too. 2. Take turns Give strong cues for when its time to talk and listen. Show that you’re listening, through both words and actions. IXDA 2014 4. Be tolerant Be tolerant of natural disfluencies. @stephengay @speechusability

43. BE A GOOD MACHINE IXDA 2014 @stephengay @speechusability

44. TAKE TURNS IXDA 2014 @stephengay @speechusability

45. TAKE TURNS IXDA 2014 @stephengay @speechusability

46. BE TOLERANT IXDA 2014 @stephengay @speechusability

47. BE TRUSTWORTHY IXDA 2014 @stephengay @speechusability

48. BE TRUSTWORTHY IXDA 2014 @stephengay @speechusability

49. EVANGELIZE

50. EVANGELIZE VUI 1. 2. 3. 4. 5. IXDA 2014 Jump on a train in motion. Know your audience. Build a foundation of knowledge. Make it tangible. Make it their own. CON 5 @stephengay @speechusability

51. DOWNLOAD THE PPT AND MATERIAL @STEPHENGAY IXDA 2014 @stephengay @speechusability

Evangelizing and Designing Voice User Interface: Adopting VUI in a GUI world

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