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Product
Owner
Stefan Haas
MIX-IT Lyon 2014
Daydreaming?
Feedback?
Share what you
think: #PoDojo
@podojo
@haaslab
How far is the
distance between
Product Owner and
Customer in your
organization?
• Where do the ideas come from?
• What is the problem?
• Who is the customer?
• What do they need?
• Why Why Why Why Why …
Customer
Design Thinking
Divergent
Convergent
Creative, team based approach to finding innovative solutions to peoples problems
Iterations/Phases
https://dschool.stanford.edu/
https://www.facebook.com/photo.php?v=10202344131709921&set=vb.168409656616078&type=2&theater
Where do new
ideas in your
organization 

come from?
• Intuition, creativity and critical thinking
• Empathy: get into your customers head
• Get an outside view
• Work visual, think with your hands
• Experiment and collaborate as a team
• Prototype on all levels of exploration
http://steveblank.com/category/customer-development/
23http://www.businessmodelgeneration.com/
When pivoting
beware of the 

J-Curve
https://plus.google.com/b/108112245885186163904/+Podojo/posts
How do you know
you are creating
value for your
customers?
• Become passionate about a problem - not
a solution
• Go outside of the building
• Challenge your assumptions
• Beware of narcism and ego fooling you
• Curiosity and Focus
Product Team
30
Agile and lean approaches of making
products increase Complexity 

here
To match complexity there
Teams are complex adaptive systems
Teams happen
Team == Product
Products happen
For a finite-size system
to persist in time (to
live), it must evolve in
such a way that it
provides easier access to
the imposed currents
that flow through it.
CONSTRUCTAL LAW
http://constructal.org/
Adrian Bejan, 1996
The constructal law is a first
principle of physics that accounts
for all design and evolution in
nature. It holds that shape and
structure arises to facilitate flow.
The designs that arise
spontaneously in nature reflect this
tendency: they allow entities to
flow more easily – to measurably
move more current farther and
faster for less unit of useful
energy consumed.
https://www.youtube.com/watch?v=0--25tk7zdQ
How do you help
your team to keep
focus?
• Frame the problem
• Pitch and co-create a shared vision
• Servant leadership and line of respect
• Address complexity w/ complexity
• Shorten feedback cycles
Organisation
Most Product Owners live not in Startups but in
“permanent organisations designed to execute a
repeatable, scalable business model …”
http://steveblank.com/2014/03/04/why-companies-are-not-startups/
How much does the “repeatable, scalable business
model” depend on delivering something NEW to
the customers?
“Corporations that want to build continuous innovation
realize that innovation happens not by exception but as
integral to all parts of the corporation.”
http://steveblank.com/2014/03/04/why-companies-are-not-startups/
Steve Blank, March 2014
I couldn’t even get my own teenage
daughter to look at Google+ twice,
“social isn’t a product,” she told me
after I gave her a demo, “social is
people and the people are on
Facebook.”
http://blogs.msdn.com/b/jw_on_tech/archive/2012/03/13/why-i-left-google.aspx
James Whittaker, 2012
Google may be too serious
a company for the social
trivia of Facebook
http://www.forbes.com/sites/stevedenning/2011/07/06/google-rethink-your-mission-part-2-google/
Steve Denning, 2011
Get Upstairs in the
Building.
http://steveblank.com/2014/03/26/why-internal-ventures-are-different-from-external-startups
Steve Blank, March 2014
Become a culture
hacker:
@bizculturehacks
Charlie	
  Todd:	
  The	
  shared	
  experience	
  of	
  absurdity,	
  TED,	
  2011,

h=ps://www.ted.com/talks/charlie_todd_the_shared_experience_of_absurdity
podojo.com

bizculturehackers.com

fb.com/podojo

plus.google.com/+Podojo

@podojo

@haaslab

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