This document summarizes Bogdan Stanciu's presentation on designing unknown processes. It discusses improving a company's design process through establishing consistent frameworks, balanced teams, and a unified methodology. Barriers included resistance to change and incomplete understanding of UX. The presentation promoted designing process first before products by interviewing teams, mapping individual processes, and sharing findings to unify quality and lead change. People, process, culture, and products were said to be interdependent.
6. The people
Tom Illmensee
UX director
Chip Trout
VD manager
Archie Miller
IxD manager
Chris Brown
IxD
Ste Grainer
IxD
Chris Eklund
IxD
Bridget Walsh
VD
Shannon Sady
VD
Bogdan Stanciu
IA
30. What you can do
Interview your team.
Map individual processes and critique them.
Unify the findings and test the results.
Share with your organization.
31. Who can do it
Anyone.
Teams of one.
In-house teams.
Agencies with their clients.
32. Why do it?
Because you owe it to yourself and to the
people who work with you.
Because you want to know where you stand.
Because you want to be prepared for the
future.
33. People > Process > Culture > Products
Change
agents
Ignite
dialog
Lead with
vision
Refine
quality
34. Thanks to
Jan Jursa T-systems
Jim Kalbach Citrix Online
Stephen Köver IA Konferenz
Andreas Lange Mediaworx
Wolf Noeding InterComponentWare
Lutz Schmitt Nexum