Soulsailor Consulting and Combined Knowledge - 10 steps to user adoption
•Als PPTX, PDF herunterladen•
0 gefällt mir•141 views
Joint Soulsailor Consulting and Combined Knowledge presentation on the steps to user adoption. Presented by Ant Clay and Chris Cassengena
Empfohlen
Empfohlen
Weitere ähnliche Inhalte
Andere mochten auch
Andere mochten auch (17)
Ähnlich wie Soulsailor Consulting and Combined Knowledge - 10 steps to user adoption
Ähnlich wie Soulsailor Consulting and Combined Knowledge - 10 steps to user adoption (20)
Kürzlich hochgeladen
Kürzlich hochgeladen (20)
Soulsailor Consulting and Combined Knowledge - 10 steps to user adoption
- 1. Presented by Antony Clay and Chris Casingena 10 steps to user adoption
- 4. Chris Casingena BSc Combined Knowledge SharePoint Trainer 5 years experience with SharePoint www.combined-knowledge.com chris.casingena@combined-knowledge.com
- 5. 1 What’s the problem? 6 SharePoint Tummelers 2 What is a Centre of Excellence? 7 Why does this approach work? 3 What does a Centre of Excellence do? 8 Challenges 4 Who is involved? 9 Sustaining the change 5 How do we work with the business? 10 Now it’s your turn, what to do next? 10 steps to user adoption
- 6. What is the problem? 1
- 7. what is the answer
- 8. centre of excellence 2
- 9. training
- 10. support
- 13. public and private classes
- 14. online training - live
- 15. create an evolving story 5
- 16. Developers New to SharePoint?Yes No SharePoint 2010 Power End User Developer Track Want to pass an exam? Yes No Developer Boot Camp Exam 70- 573 Advanced Developer 70- 576 Administrator Track Want to pass an exam? No Yes Developer Track developers road map
- 17. Administrator / IT Professional New to SharePoint?Yes No SharePoint 2010 Power End User Administrator Track Want to pass an exam? Yes No Administrator Boot Camp Exam 70-667 Advanced Infrastructure 70-668 Administrator Track Want to pass an exam? No Yes administrators road map
- 18. tummelers 6
- 19. 4 reasons this works 7
- 20. outward facing 7
- 21. autonomous 7
- 22. holacracy 7
- 23. serendipity 7
- 24. challenges 8
- 26. what do you do next? 10
- 27. Thanks you for your time & attention. Questions…
Hinweis der Redaktion
- Soulsailor Consulting is a small micro-consultancy focussed on: "Enabling organisational value by positively disrupting technology projects"
- bit.ly/BuySPGovManifesto
- The Sustainable SharePoint adoption problem IT / Comms owning SharePoint creates biases SharePoint is Complex (Cynefin Framework by Dave Snowden) Both requirements and solutions are emergent, which doesn’t fit with the analytical IT project led approaches we are used to We too often accept the status quo SharePoint projects are people projects, they don’t solve the problem in one hit, so we need to support longer term investments at attaining our vision and reaching our goals CK – Experiences with companies Pre-Implementation Lack of awareness can lead to a passive launch Users are unclear on what SharePoint is for or even what system it is replacing Post-Implementation After go-live it is common that the SharePoint system will be underutilised It may even be adopted for the wrong reasons for example an anti-collaboration dumping ground for files – a user storing thousands of images for his own use
- Whats the answer? Knowing you have an adoption problem Understanding the role of Change Management (adaptive capacity) The many faces of Training Centre of Excellence
- What is a CoE? Business centred Multi-skilled The team you need to deliver sustainable value and user adoption from your SharePoint investments What is it? Why does it work? CK - Driven by non IT Depts... I have worked for an IT department that rolled out SharePoint in all the wrong ways SharePoint when driven by IT becomes an anchor on the IT Services such as calls to upload files and update home pages Users are unwilling to adopt SharePoint as it is seen as an IT system. IT cannot envisage every departments use of SharePoint and adopt a generic standpoint with unfocused business sites
- CK Experience of SharePoint Success – Interest, skilled users and ongoing support is the key to adoption Interest – Informing and education of SharePoint champions (tummelers) help spread the word about the benefits of SharePoint that for end users, comes from a recognisable face in the business rather than an email User skills comes from training and exposure to the system Combined Knowledge focuses on providing structured and customised training for any business
- CK Experience of SharePoint Success Continued… Just in time support can reduce the influx of IT support requests from new SharePoint roll outs and ongoing usage Support+ from Combined Knowledge is a SharePoint productivity tool designed to support users who are new to SharePoint and users who have been trained with step by steps, details and videos for hundreds of SharePoint topics [Support+ demo]
- What does a CoE do? Managing complexity Engaging users Best use of platform investments Sustained value Agility CK support+ customisation for a businesses CoE Support+ can be customised as part of your centre of excellence [Demo of support+ that has been branded for the business] Remember – creating your own knowledge base can be time consuming
- Who is involved? Roles / Responsibilities (Manifesto Manuscript Chap.4) Technical Authority SharePoint SME's Change Agents Requirements facilitators End User Trainers CK – Training Content to feature on following slides
- CK Training We need to identify SharePoint roles within our teams Combined Knowledge has been teaching SharePoint for 10 years within the UK and all around the world Scheduled public classes are regularly available giving you a choice of different courses to book onto all year round We can provided the same facilities for just your organisation too for a duration that suits you Training can also be customised and even delivered in your own SharePoint environment Our classes have hand on labs so that delegates have the opportunity to practice what they have learnt Certification will also be presented to any delegates that have completed the training You can then make educated decisions with the essential knowledge
- Delivered using Microsoft Live Meeting or WebEx which provides: Web cam view of the trainer delivering the course Shared desktop to view the trainers live demonstrations Super fast network connection to minimise lag Global training for any time zone View the training from any location with an internet connection Using a microphone or instant chat, you can ask the trainer questions Hand on labs are always available with our Remote Desktop system providing you with your own SharePoint Environment
- How do we work with the business? Visualise / Socialise to gain involvement Cave dwellers drew pictures, people added to the narrative increasing context, evolving the story etc. Adaptive Capacity – Heifitz Bringing everything we have done from Content, Vision, requirements and prioritisation gives us the awesome requirements that make a clear, demonstrable positive difference to our business… CK – Training the business See content on following slides
- CK Developer Training Training developers is important – being aware of existing features to stop them reinventing the wheel and focus on non-existing functionality A developer will need an understanding of how an End User will collaborate within SharePoint Exams are available as well as more advanced developer classes
- CK Administrator Training An IT Pro may or may not have had previous experience with SharePoint To understand how to implement SharePoint it is important to know how an End User will be collaborating in it We also facilitate options to gain certification in as a SharePoint Administrator Advanced Infrastructure courses assist with the full development of a SharePoint Farm Training administrators ensures SharePoint is correctly set up from the start will help the system scale with the business without encountering common issues
- Yiddish word Person at a Jewish wedding who makes sure everyone has fun! Amplifies good behaviours using the platform to deliver the value that you want Positive Virus Can’t be made, must be identified and nurtured CK Tummeler Experience My experience is they often promote good content in SharePoint by using features like likes and tags They share their knowledge with blogs to help enthuse the community They contribute to SharePoint discussions and FAQs They show the business that you do not need to be an IT professional to achieve success in SharePoint
- Why Does this approach work? Outward facing, maximising business value from the SharePoint platform Autonomous – Reduce IT/Comms bias Holacracy – Self-Organising | Self-Governing Serindipity – value creation based on unexpected encounters | Emergence (value, requirements, use cases etc)
- Why Does this approach work? Outward facing, maximising business value from the SharePoint platform Autonomous – Reduce IT/Comms bias Holacracy – Self-Organising | Self-Governing Serindipity – value creation based on unexpected encounters | Emergence (value, requirements, use cases etc)
- Why Does this approach work? Outward facing, maximising business value from the SharePoint platform Autonomous – Reduce IT/Comms bias Holacracy – Self-Organising | Self-Governing Serindipity – value creation based on unexpected encounters | Emergence (value, requirements, use cases etc)
- Why Does this approach work? Outward facing, maximising business value from the SharePoint platform Autonomous – Reduce IT/Comms bias Holacracy – Self-Organising | Self-Governing Serindipity – value creation based on unexpected encounters | Emergence (value, requirements, use cases etc)
- Why Does this approach work? Outward facing, maximising business value from the SharePoint platform Autonomous – Reduce IT/Comms bias Holacracy – Self-Organising | Self-Governing Serindipity – value creation based on unexpected encounters | Emergence (value, requirements, use cases etc)
- Challenges – value, resources, naming! Autonomy and biases Getting the right people, bringing people from the business CoE, Guild, Team etc? Should we even call it SharePoint Centre of Excellence if we are focussing on business change projects? CK experience of maintaining value Request an improvement – don’t get stuck in the past while the business evolves. As part of the centre of excellence, users should have access to a location to request improvements Businesses that have adopted this methodology help the developers to keep SharePoint aligned to the business Again, this aids adoption by keeping SharePoint focused on its users. It can be as simple as setting up as discussion list in a SharePoint site
- Sustaining the change Continuous improvement \ Agile Staying pure Listening Learning Adaptive Capacity CK experience of sustaining momentum Support+ is a help system that is customisable and can evolve with the business We work with the businesses that meet with the Combined Knowledge SharePoint specialists and include their SharePoint customisations in their training outline Keep people invested with promotions like ‘Profile or Blog of the week’ - incentives can bond and encourage the community to thrive
- Now it’s your turn! What to do next… Review your SharePoint team… Do you have the capabilities you need? Do you have the organisational structure you need? Start to build an independent identity for your team. Build up the tools and techniques you will need in the future Start to change heart and minds of senior stakeholders and the exec. CK – Additional ideas Tools are needed to ensure support and training is essential for establishing expertise to drive adoption Avoid passive launches by marketing SharePoint before its implementation and build that ‘buzz’ Going live? Have a lunch day. I have worked with businesses that have photo booths set up to take new profile pictures for my sites or have branded mugs, cakes and other goodies based on their SharePoint design Train your users, without the knowledge to use this system, the word SharePoint becomes frustrating and unclear to its intended users.