This document summarizes reflections from the SDinGov 2019 conference on service design in government. It discusses redefining the relationship between citizens and the state through forms and power. It also addresses expanding service design beyond services to networks, communities, systems, and relationships. Speakers discussed starting with community strengths rather than needs, and moving policies within an Overton window. The conference chair closed by asking attendees what they learned, who they met, what they will do differently, and announcing the next SDinGov conference in 2020.

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Reflections
SDinGov 2019
Sophie Dennis
conference chair and strategic design consultant
@sophiedennis

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What did you learn?
Who did you meet?
What will you do (differently)?

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Service Design in
Government

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Beyond Service Design
Beyond Government

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Redefine the relationship
between citizens
and the state
one form at a time

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Redefine the relationship
between citizens
and the state
power
one form at a time

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Cormac
Russell

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Don’t start with user needs
Stop designing services
Asset Based Community Development:
I’m exaggerating
for effect

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Service design is the
design of services
- Lou Downe

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so what are we doing when
what we are designing are
networks … communities …
systems … relationships …
care …

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Ade Adewunmi @adewumni
Photo by @Tookes https://twitter.com/Tookes/status/1103957177784512513

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human-centred design
networks … communities … systems …
relationships … care …

16. Matt Edgar @mattedgar

17. Dr Joanna Choukeir
@JoannaChoukeir
Place-based design: starting with
what is strong, not what is wrong
https://twitter.com/
JoannaChoukeir/status/
1103707487189037056

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Unthinkable
Radical
Acceptable
Sensible
Popular
Policy
Popular
Sensible
Acceptable
Radical
Unthinkable
OVERTON WINDOWvia Eliot Fineburg in Escaping My
Tribe and Managing My Hubris

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Pick your target
Stay close to the network
Swarm on the problem
Keep an eye on our blindspots
- Trilly Chatterjee @trillyc

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Over to you…

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What did you learn?
Who did you meet?
What will you do (differently)?

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What’s next?
SDinGov 2020
Wednesday 4 to Friday 6 March
Announcements via the mailing list (sign up on the website) and @SDinGov

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Onwards…
Sophie Dennis
conference chair and strategic design consultant
@sophiedennis
(to The Salisbury)